Jobs
>
Duluth

    Customer Experience Team Member - Duluth, United States - N/A

    N/A
    N/A Duluth, United States

    1 week ago

    Default job background
    Full time
    Description
    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

    Nordson Industrial Coating Systems (ICS) designs equipment our global customers rely on for the precise application and curing of liquid paint, powder finishes, container barrier coatings and ambient temperature adhesives and sealants. Production lines work smarter with custom engineered robotic solutions from Nordson Industrial Coating Systems.

    Job Summary

    The "Customer Experience Team Member" position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.

    Essential Job Duties and Responsibilities
    • Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
    • Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
    • Job duties may encompass international transactions and requests.
    • Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
    • Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
    • Review case management requests to assign priority status and route to the correct customer service desk
    • Identify opportunities to enhance and improve their daily tasks
    • Base performance standards against established metrics to drive performance improvements
    • Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
    • Performs other duties as assigned
    Education and Experience Requirements

    Education:
    • Associates or bachelor's degree preferred
    Experience:
    • Two to four years of CSR experience preferred
    • Previous SAP experience preferred
    • Previous case management system experience preferred
    Preferred Skills and Abilities
    • Good written and verbal communication skills
    • Good organization skills
    • Good time management skills
    • Customer focused
    • Team Player
    • Detail Oriented
    • Analytical skills
    • Self-motivated
    • Computer literate
    • SAP system knowledge
    • Able to work under pressure
    • Relevant experience in a customer service related environment or a business environment is highly desired
    • Maintain a high degree of professionalism when dealing with customers and associates.
    This position will be an onsite role working 9:30am to 6:30pm, Monday through Friday.

    Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    #LI-KS1
    Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.
  • The Grounds Guys

    Team Member de Mantenimiento

    1 week ago

    The Grounds Guys Suwanee, United States

    Aquí está el trato: somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Pero eso solo sucede porque tenemos personas increíbles como tú en nuestro equipo. Si está listo para dar el siguiente ...

  • Moon Capital

    Team Member

    1 week ago

    Moon Capital Duluth, United States

    Job Description · Job DescriptionSmoothie King · Moon Capital LLC · 1630 Pleasant Hill Rd., Duluth GA · Our Duluth location is looking for a Cashier to join our team. The Cashier will use cash registers, electronic scanners, and other related equipment to conduct monetary transac ...

  • PSSI

    Food Safety Team Member

    2 weeks ago

    PSSI Gainesville, United States

    Job Description · $17.82 per hour · Hours: 12:00 AM - 6:00 AM · FOOD SAFETY TEAM MEMBER - GENERAL LABOR · Join our Team · At PSSI, we see our essential team members as industrial heroes – united in the value of food safety. · As a Food Safety Team Member, you will be joining t ...

  • PetSuites

    Seasonal Pet Resort Team Member

    1 week ago

    PetSuites Norcross, United States

    **Company Overview**:Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary hospitals and pet resorts.This is exciting as NVA has dedicated resources to growing our business and your role. The ...

  • Chick-fil-A | Chamblee Plaza

    Front of House Team Member

    6 days ago

    Chick-fil-A | Chamblee Plaza Chamblee, United States

    We're looking for our next great Front of House Team Members 16 and older with availability to work 6AM - 4PM · We are only hiring Daytime Team Members that can work during the day during the school year as well as now · As a FOH Team Member, you will welcome & greet guests, take ...

  • Moon Capital

    Team Member

    1 week ago

    Moon Capital Peachtree Corners, United States

    Job Description · Job DescriptionSmoothie King · Moon Capital LLC · 3219 Holcomb Bridge Rd, Peachtree Corners GA · Our Suwanee location is looking for a Cashier to join our team. The Cashier will use cash registers, electronic scanners, and other related equipment to conduct mone ...

  • BLESSINGS INC

    Team member

    6 days ago

    BLESSINGS INC Suwanee, United States

    Job Description · Job DescriptionFast casual restaurant working in all section · ...

  • Moon Capital

    Team Member

    1 week ago

    Moon Capital Suwanee, United States

    Job Description · Job DescriptionSmoothie King · Moon Capital LLC · 3429 Lawrenceville Suwanee Rd, Suwanee GA · Our Suwanee location is looking for a Cashier to join our team. The Cashier will use cash registers, electronic scanners, and other related equipment to conduct monetar ...

  • Chick-fil-A | Brookhaven

    Front of House Team Member

    6 days ago

    Chick-fil-A | Brookhaven Brookhaven, United States

    We're looking for our next great Front of House Team Members · As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation gui ...

  • Chick-fil-A | Brookhaven

    Back of House Team Member

    6 days ago

    Chick-fil-A | Brookhaven Brookhaven, United States

    At Chick-fil-A, the Team Member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great op ...

  • Moon Capital

    Team Member

    1 week ago

    Moon Capital Norcross, United States

    Job Description · Job DescriptionSmoothie King · Moon Capital LLC · 1740 Indian Trail Rd., Norcross GA 30093 · Our Norcross location is looking for a Cashier to join our team. The Cashier will use cash registers, electronic scanners, and other related equipment to conduct monetar ...

  • 1-800-GOT-JUNK?

    Route Sales Truck Team Member

    4 days ago

    1-800-GOT-JUNK? Doraville, United States

    **OUTDOORS, FAST PACED, TEAM ENVIRONMENT, HANDS ON** · **1-800-GOT-JUNK? Doraville, GA** is hiring _immediately_. · **We believe by investing in our people, we can change the world** We're a fast-paced and fun operation that helps people in our community get rid of unwanted items ...

  • YouFit

    Janitorial Team Member

    6 days ago

    YouFit Suwanee, United States

    ** Janitorial Team Member** · **Job Category****:** Club Staff **Requisition Number****:** JANIT08881 Showing 1 location **Job Details** · **Description** · **Location : (2855 Lawrenceville-Suwanee Rd #500, Suwanee, GA 30024)** · **Janitorial Team Members:** · Fully detail f ...

  • 1-800-GOT-JUNK?

    Operations Development Truck Team Member

    6 days ago

    1-800-GOT-JUNK? Smyrna, United States

    **OUTDOORS, FAST PACED, TEAM ENVIRONMENT, HANDS ON** · **1-800-GOT-JUNK? Smyrna/Atlanta, GA** is hiring _immediately_. · **We believe by investing in our people, we can change the world** We're a fast-paced and fun operation that helps people in our community get rid of unwanted ...

  • The Grounds Guys

    Team Member Landscaping

    1 week ago

    The Grounds Guys Suwanee, United States

    Here's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career, ...

  • Pull-A-Part

    Retail Team Member

    1 week ago

    Pull-A-Part Norcross, United States

    Job Type · Full-time · Description · "When your car doesn't work, your life doesn't work" That's our motto here at Pull-A-Part, and it's the challenge that we help our customers overcome every day We're currently looking for happy, goal-oriented individuals, who love to assist ...

  • YouFit

    Janitorial Team Member

    6 days ago

    YouFit Norcross, United States

    ** Janitorial Team Member** · **Job Category****:** Club Staff **Requisition Number****:** JANIT08524 Showing 1 location **Job Details** · **Description** · **Location: (6000 Singleton Rd Suite 321 Norcross GA, 30093)** · **Janitorial Team Members:** · Fully detail floors of ...

  • Chick-fil-A

    Utility Team Member

    5 days ago

    Chick-fil-A Norcross, United States

    · At Chick-fil-A, the Team Member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great ...

  • PSSI

    Food Safety Team Member – General Labor

    6 days ago

    PSSI Atlanta, United States

    $17.00 per hour · Hours: 7:00 AM - 3:30 PM · FOOD SAFETY TEAM MEMBER - GENERAL LABOR · Join our Team · At PSSI, we see our essential team members as industrial heroes – united in the value of food safety. · As a Food Safety Team Member, you will be joining the leader in food s ...

  • GUSTO HOLDINGS LLC

    Service Team Member

    1 week ago

    GUSTO HOLDINGS LLC Norcross, United States

    Job Description · Job DescriptionWhat's Your gusto?At gusto We want to know what you are passionate about. Whether it be in life, in food or in fun We feel if we synergize our brand's passions with our people's passions, we create a motivated, inclusive, and supportive environmen ...