Desktop Services Technician, Field Service - Albuquerque, United States - UnityBPO

Description

Job Type Full-timeDescriptionWHO WE AREUnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments.

Serving over 70,000 clinicians across the country, UnityBPO is a premier Health IT company. creates value for healthcare entities by reducing costs while dramatically improving the dedicated patient time for clinicians.

Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as satisfaction.

We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

KEY RESPONSIBILITIES AND DUTIESCreate an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.

Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.

(Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.

Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limitsTake pride and responsibility to meet or exceed targeted performance metrics and objectives.

Change is consistent in our environment and your adaptability to these changes is critical to our success.

Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.

Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
Appropriately document all required information into the ticketing system.
Proactively identify opportunities to improve the environment and culture.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
RequirementsMINIMUM REQUIREMENTSHigh School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.

Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is requiredExcellent verbal and written communication skills.

Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
Flexibility to work off schedule when needed.
Must keep UnityBPO, patient, and client information confidential.
PREFERRED REQUIREMENTSCompTIA A+ certification preferredHealthcare environment experience preferredKnowledge of medical-based terms and phrases are a definite advantage.


PERSONAL ATTRIBUTES:

Integrity, honesty and personal responsibilityValues employees and can genuinely articulate their positive contributionsValues teamwork and understands the importance of collaborationStrong listening and comprehension skillsAbility to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environmentStrong written and verbal communication skillsAnalytical skills with high degree of accuracyAbility to adhere to strict federal and business compliance and confidentiality rulesDisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

We are an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary Description $18 or DOE