- Health
- Dental
- Vision
- 401(K)
- 401(K) matching
- Life and Disability
- Paid Time Off
- Holidays
- Monitors Help Desk software for new ticket creation and assigns support tickets to appropriate service level personnel.
- Reviews ticketing queues daily to ensure timely resolution and escalation of support tickets to appropriate staff.
- Ensures that all problems are logged, assigned for resolution, prioritized, tracked and resolved in a timely manner. Ensures Director of the department is informed of critical or outstanding issues.
- Serves as Level I or Level II help desk support.
- Troubleshoots and repairs hardware and software malfunctions.
- Installs and replaces hardware & software as needed.
- Configures, installs and moves personal computers and telephones.
- Diagnoses and repairs printer malfunctions.
- Works as liaison between other company system's vendors and assists when needed.
- Corrects software configuration problems.
- Enforces computer systems security policies to maintain compliance.
- Performs and maintains system administration functions for Help Desk/Intranet/Email Systems.
- Interfaces with Healthstar employees to resolve problems regarding the computer systems.
- In person regular and punctual attendance.
- Attends meetings as required.
- Experience with Windows 10 & 11 desktop and Server 2008 R2, 2012, 2016 operating systems, Microsoft applications (Word, Excel, Outlook, etc.)
- Experience with supporting Active Directory, Microsoft Exchange, and Microsoft Office 365.
- Must have ability to communicate effectively in user-friendly terms verbally and in writing.
- Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all employees and staff.
- Must have ability to solve problems and be able to work independently without much supervision.
- Must have skills in critical thinking, communication, and effective interpersonal skills.
- Must have the ability to work cooperatively as a member of office staff and team.
- Responsibilities and working conditions may evolve as needs change.
- Required to travel to all outside offices.
- Requires some late evening hours or weekends when necessary.
- Involves sitting approximately 90 percent of the day, walking, bending, kneeling, stretching, or standing the remainder.
- Some travel to remote locations is required.
- May need to lift up to 50 pounds occasionally.
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IT Technician - Morristown, United States - HealthStar Inc. - Equip Your Future
4 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Benefits:$45,000 annual / $21.63hr
Essential Functions:
AS Degree in Information Technology or equivalent work experience
License and Certifications:
A+ Certification preferred, Consideration given for industry certifications and job experience