General Manager and Managers - San Diego, CA, United States - Cambridge Spa Group

Description

Responsibilities

Customer Service

• Coach and train customer service mindset
• Anticipate and mitigate customer service Issues
• Handle escalated customer situations

Sales

• Develop and foster a sales culture
• Set goals and drive results
• Motivate and inspire team
• Identify and develop under-performers

People

• Attract and retain talent
• Support and develop team
• Drive a culture of collaboration and continuous improvement

Business Analytics

• Observe trends and diagnose areas for improvement
• Understand correlation between metrics and actions
• Effectively communicate action plans up and down stream

Administrative

• Complete required tasks such as inventory and payroll accurately and on time
• Manage employee schedules and time off requests
• Ensure compliance with state, local and corporate regulations and policies
• Hire, onboard, train and terminate employees

Qualifications

Qualified candidates will possess the following:

• Have a college degree (preferred).
• Have previous management, marketing, and sales experience within a service or retail industry.
• Demonstrated experience as a revenue generator - prior commissioned sales experience required.
• Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
• Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
• Effective interpersonal and communication skills (written and verbal).
• Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

Benefits

• Competitive salary and monthly bonuses based on results you control
• Medical, Dental, and Vision Insurance
• Tiered Paid Time Off up to 3 weeks per year
• Complimentary membership, services, and discounts
• Employee Assistance Program
• Formal and informal leadership training and development that will help you anywhere your career takes you
• Opportunity to advance quickly into local and national management and support positions
• Fast growing company, National brand recognition, and a Family atmosphere

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Founded in 2017,
Cambridge Spa Group (
CSG) is a private equity backed, leading franchisee consolidator within the Massage Envy franchise system.

Through aggressive expansion, CSG has locations in Texas, California, and Nevada with active plans for growth in additional states as well as within existing areas.

At the heart of everything, Cambridge Spa Group believes in retention and people. With that foundation, Cambridge Spa Group builds operations, teams, processes, and structure.

We see our employees as are our greatest asset and Cambridge Spa Group prides itself on being a best in class organization and employer of choice for our teams.

We believe in putting our employees first through opportunities for professional growth, training, and providing an environment for long-term career success.

Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Apply for General Manager - San Diego

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.
#J-18808-Ljbffr