- Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
- Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings, and special events;
- Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
- Install and maintain computer software standards in accordance with departmental requirements and procedures;
- Work across IT teams to achieve timely escalation and closure of software and hardware issues;
- Maintain the operational availability of office computers and printers;
- Maintain asset management system to ensure the accuracy and currency of Firm assets;
- Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a service request;
- Practice call ownership by acting as a liaison with Firm-side IT groups and customers keeping them apprised of service request status until the request is resolved to the customer's satisfaction;
- Participate in IT initiatives, projects, and deployments; promote effective training and user acceptance of Firm software;
- Support mobile device technologies; Promote and support remote access tools and best practices;
- Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
- Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;
- Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
- Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).
- Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;
- Advanced proficiency in Microsoft Office Suite;
- Advance proficiency in Service Now;
- Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
- Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
- Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications;
- Advanced to expert proficiency in Inter/Intra/Extranet technologies;
- Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
- Advanced knowledge of customer service principles and practices;
- Advanced proficiency with data security and security applications;
- Advanced proficiency in project management; and
- Advanced proficiency in remote access architectures, applications, and technologies (Citrix, VPN).
- Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience;
- At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware, and networking technologies;
- At least 3 years of experience in LAN, WAN, and network systems support and management;
- At least 3 years of experience configuring, installing, and maintaining client PC operating systems and related devices; and
- At least 3 years of professional services or law firm experience (preferred).
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IT Analyst - Fort Worth, United States - JMS Technical Solutions
Description
30th April, 2024Our client is seeking an IT Analyst to join their team.
This is a direct hire/full-time/hybrid position that will sit in their Dallas office.
Salary based on experience: $65k-85k
The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.
In this capacity, the IT Analyst will:
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
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