- Manage daily operations of the service department, including scheduling appointments, assigning tasks, and ensuring efficient workflow.
- Supervise and mentor a team of technicians, ensuring they have the necessary tools and resources to perform their job effectively.
- Monitor and evaluate the performance of technicians, providing coaching and guidance for improvement where necessary.
- Maintain a high level of customer satisfaction by addressing customer inquiries, complaints, and concerns promptly and professionally.
- Oversee the quality of work performed by technicians, conducting regular inspections and implementing quality control measures.
- Manage inventory levels of parts and supplies, ensuring adequate stock and minimizing waste.
- Develop and maintain a positive and productive work environment, fostering teamwork, open communication, and a culture of continuous improvement.
- Implement and enforce health and safety policies and procedures to ensure a safe working environment for all employees.
- Stay updated on industry advancements, new technologies, and best practices in automotive repair and maintenance to enhance service offerings.
- Collaborate with the sales department to support business growth initiatives, such as promoting service specials and maintaining customer relationships.
- Monitor and analyze key performance indicators (KPIs) to assess service department performance and identify areas for improvement.
- Prepare and present regular reports to the senior management team on service department activities, performance, and goals.
- High school diploma or equivalent; relevant automotive certifications or technical training preferred.
- Proven experience (5+ years) as an Automotive Service Manager or similar role in an automotive repair facility.
- In-depth knowledge of automotive systems, diagnostic tools, and repair techniques.
- Strong leadership and supervisory skills, with the ability to motivate and develop a team.
- Excellent customer service and interpersonal skills with a focus on building and maintaining strong customer relationships.
- Ability to effectively prioritize tasks, manage time, and meet deadlines in a fast-paced environment.
- Outstanding problem-solving skills and the ability to make sound decisions under pressure.
- Proficient computer skills, including experience with automotive repair software and MS Office applications.
- Strong business acumen and understanding of financial principles related to service department operations.
- Exceptional verbal and written communication skills.
- Valid driver's license and clean driving record.
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automotive technician - Atlanta, United States - DW Campbell
Description
Job DescriptionJob Description
Job Title:
Automotive Service Manager
Job Summary:
We are seeking an experienced and highly organized Automotive Service Manager to oversee and coordinate all operations in our service department.
The ideal candidate will have a solid understanding of automotive systems, excellent leadership and customer service skills, and a strong background in automotive repair and maintenance.
As the Automotive Service Manager, you will be responsible for managing a team of technicians, ensuring efficient and timely service delivery, maintaining high levels of customer satisfaction, and driving business growth.
Responsibilities:
Requirements:
If you are a results-driven individual with a passion for the automotive industry and a desire to provide exceptional service, we encourage you to apply for the position of Automotive Service Manager.
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