Customer Experience Lead - Jefferson City
1 month ago

Job summary
The customer experience team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. This include motivating, recognizing, rewarding, coaching, counseling, training and problem solving.Qualifications
* Leadership skills* Excellent verbal and written communication skills* Extensive knowledge of Customer Experience procedures and principles* Organized with attention to detailResponsibilities
* Work with the supervisor to ensure success of CX initiative including but not limited to the 98.7% Service Rate.* Assist with preparing for holidays changing orders locking down system spreadsheets memo’s.* Support supervisor with training or support for KPI.* Handle high priority accounts Product Recalls and Physical Inventory.Job description
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