Customer Relations Representative - Fort Mill, United States - Acro

Description

Position Description

Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues. Follow established procedures to provide correct answers

Skills Required

Microsoft Office experience

Skills Preferred

SAP experience

Experience Required

Typical questions are focused on warranty, product availability and product information. Establish and maintain a working relationship by explaining, educating, and informing them Become knowledgeable and proficient about external customers, procedures, and warranties to negotiate and resolve inquiries with Customers and Dealers regarding different possible issues. Follow established procedures to provide correct answers.

Experience Preferred

Customer Service experience

Education Required

Education requirement is an associated degree minimum.

Education Preferred

Bachelor's Degree recommended but not required