Director Of Carrier Management - Raleigh, United States - Acclaim Recruiters

Description

Director of Carrier Management

• Manage all relationships with Carriers

Position has a range of $100,000 - $150,000 Plus Commissions

**Can be based out of Raleigh, NC or Jacksonville, FL

RESPONSIBILITIES:

Strategy Development

•Clearly communicate strategic objectives and performance metrics. Ensure daily/weekly stand ups are executed with quality and relevant information is shared in a timely manner
•Drive adoption and participate in strategic carrier procurement strategies (i.e. Parade, drop trailer, procurement, RFP bid process, etc.) with dispatch and business development for quality coverage options

•Utilize analytics to drive decision making, manage performance and improve quality; promote usage across the organization to ensure appropriate action is being taken in response to results
•Develop and maintain a broad understanding of products, services, resources, and leverage those appropriately to optimize client solutions; lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals

•Stay apprised of industry trends and market drivers related to modes, products, services, pricing, or verticals; serve as subject matter expert in communicating with various internal stakeholders
•Champion organizational transformation; work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes, or expectations

•Contribute to a positive culture by setting and communicating individual and team expectations for ethical behavior and adherence to internal trading rules

•Participate in and/or lead functional projects as needed

Relationship Management

•Accountable for supporting, implementing, and reviewing carrier relationship strategies including fostering, retaining, and growing strategic carrier relationships

•Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution

•Stay apprised of business needs and changes, business opportunities and customer expectations
•Partner on problem resolution and work together on continuous improvement

•Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver

•Keep internal partners apprised of capacity strategies, initiatives, and changes

General

•Serve as an ambassador responsible for establishing and maintaining carrier relationships
•Represent the Company within the industry at / for relevant conferences, shows / events, industry functions, seminars, trade publications, etc

•Participate in other special projects when needed

KNOWLEDGE / SKILLS / ABILITIES:

•Excellent interpersonal skills and ability to build / grow / maintain / nurture strong, long-term relationships with any level within a customer's organization

•Strong knowledge of temperature-controlled, dry freight, and specialty products in the logistics industry along with relevant purchasing processes, policies, and procedures

•Exceptional drive to pursue and ability to close new business from a variety of shippers / geographies

director - carrier management - job description 22-Jun-23 2:15 PM

•Excellent verbal and written communication skills - including the ability to listen effectively - and the ability to think / respond / react appropriately in fluid situations

•Excellent analytical and problem-solving skills as well as the ability to work across teams to develop solutions that create value for our customer & carrier partners

•Excellent organizational skills and ability to be proactive and work independently - as well as to be highly detailed in preparation and thorough in execution & follow-up regarding customer interactions
•Excellent proficiency in using Excel & PowerPoint, MercuryGate, Parade

•Frequent travel required

EDUCATION / EXPERIENCE:

•Bachelor's degree in Business, Supply Chain Management, Agriculture or related-field preferred
•7 or more years' sales experience in the trucking / freight management industry to include temperature-controlled, dry and specialty products in the transportation logistics industry required (including customer & carrier negotiation and temperature-controlled logistics)

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions

•The noise level in the work environment is usually moderate

•Fast-paced

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•The employee may occasionally need to lift and / or move up to 10 pounds

•Specific vision abilities required by this job include close vision and ability to adjust focus
•While performing the duties of this job, the employee regularly sits; uses hands to finger, handle, or feel; and talks or hears

•The employee may frequently reach with hands and arms

•The employee may stand and walk occasionally

CORE COMPETENCIES AND BEHAVIORS

Team Oriented

•Works cooperatively and collaboratively with others

•Is approachable and open to different opinions and feedback

•Earns the confidence, trust, and respect of others

Communication

•Communicates in an open and honest way

•Builds consensus - solicits input and discusses options with people affected before making decisions
•Keeps others informed, communicates expectations, and shares information
•Listens actively to external and internal customers, while understanding others' views and needs

Values Driven

•Supports, promotes, and models the values of the L&M Family of Companies (Respect, Passion, Leadership, Excellence ... always with Unyielding Integrity)

•Fully aligns with the enterprise and the Company's Success Model

•Balances entrepreneurial spirit with the needs of others and the Vision of the Company
•Shows a strong work ethic and commitment to the Company

•Treats customers and carriers as business partners

Leading Others

•Provides direction, honest and timely feedback

•Effectively delegates to employees

•Meets with team members frequently to focus priorities, create and discuss current projects / goals, and plan for the future