Technical Support Engineer - Orlando, United States - Magnit

    Magnit
    Magnit Orlando, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    This is a temporary role through Magnit Global supporting one of the world's leading technology companies.

    Client Details

    Job Position : Technical Support Engineer

    Client : ServiceNow

    Location : Orlando, FL, San Diego, CA or Santa Clara, CA

    Duration : 6 – 8 Months (Possibilities of Extensions)

    Only US Citizens and GC Holders

    Role Overview: Senior Technical Support Engineer

    The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

    The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

    Skills & Experience:

    • 4+ years' experience as a Developer or Database Administrator role
    • Applied experience with JavaScript, required
    • Demonstrated ability to troubleshoot difficult technical issues
    • Working knowledge of the components in a web applications stack
    • Experience writing and debugging Object Oriented code (Java preferred, other relevant technologies ok)
    • Experience in scripting languages - JavaScript, Python, Unix Shell, etc.
    • Experience with relational databases (e.g. MySQL, Oracle)
    • Experience with OS - Linux, Unix, Windows
    • Excellent verbal and written communication skills
    • Works well in a team environment
    • Strong personal commitment to quality and customer service
    • Ability to understand and communicate complex technical systems
    • Proven ability to maintain a professional demeanor when handling complex user issues
    • Demonstrated ability to perform under pressure

    Preferred Skills:

    • A fundamental understanding of ITSM, ITIL, or CMDB
    • Deep understanding of JavaScript.
    • Advanced MySQL experience
    • Experience in debugging source code
    • Proficient with Linux commands

    Experience

    • Bachelor's degree: Computer Science or equivalent area of study

    Location:

    • Orlando, FL, San Diego, CA or Santa Clara, CA

    Hourly Pay Rate Range (dependent on location, experience, expectation)

    The pay range that Magnit reasonably expects to pay for this position is: $49/ hour-$52/ hour

    Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)