membership growth consultant - North Palm Beach, United States - ClareMedica Health Partners LLC
Description
ESSENTIAL FUNCTIONS:
The Membership Growth Consultant (MGC) is an sales representative specializing in healthcare who is responsible for generating sales leads and memberships by cultivating valuable relationships with senior citizens, strategic local community partners and senior-focused businesses to enroll new patients to ClareMedica. The individual in this role strategizes, coordinates, and executes events. He/she cultivates engaging and cost-effective techniques to keep senior satisfied and engaged to nurture referral sales from potential patients to help fuel membership growth. He/She effectively communicates the ClareMedica high-touch care model at all events.
DUTIES AND RESPONSIBILITIES:
§ Creates and fosters meaningful relationships with seniors community-based organizations to produce ongoing new patient opportunities
§ Meets with seniors and businesses alike at their place of choice, including but not limited to: their homes, workplaces, houses of worship, senior centers or living communities to share the ClareMedica high touch care model.
§ Strategizes, coordinates, and executes events within the community (e.g., information tables, health fairs, etc.) to help educate our Medicare Advantage eligible patients
§ Fosters relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ClareMedica Care Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
§ Partners with community officials, businesses and senior outreach programs to mature proposals that will drive new patient growth.
§ Schedules individual sales meetings, referral relationships with Plan agents, independent brokers and the senior community to carry-out resolutions to immediate patient requests. Manages vendors for event planning including contract negotiations with venues
§ Invites insurance agents and/or brokers to community events to guarantee timely patient assignment to ClareMedica Care Centers.
§ Leverages marketing tools to attract and close new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool. Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
§ Provides monthly activities calendar reflecting community access points and new tabletop venues and distributes accordingly to partners, insurance agents, via social media, etc. Creates detailed plans and initiatives for penetration in target markets.
§ Engages inactive members via outreach with sales tools and marketing campaigns.
§ Drives new member growth by appropriately educating potential patients on our high touch care model. Confidently presents in front of large audiences about ClareMedica healthcare model.
§ Develops all distribution channels to support new patient enrollment growth. Uses all sales tools and creates new as needed to ensure productive collection of required data.
§ Works closely with leadership to improve effectiveness of engagements with distributors, vendors and community partners.
§ Builds solid relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.
§ Maintains relationships with new patients to ensure engagement and satisfaction. Works closely to address and resolve any patient experience complaints and/or issues.
§ Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
§ This position does not have supervisory responsibilities.
WORKING CONDITIONS
General office working conditions
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand/walk for extended periods of time; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust
to focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Regular local travel during the business day, although some out-of-area and overnight travel may be expected.
SAFETY HAZARD OF THE JOB
May needs to lift, push/pull > 30 lbs on occassion. Incumbent may be sitting or standing for extended periods of time. May require incumbent to be walking around, moving around at a fast-pace.
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