Hotel Manager - Arcadia, United States - Pacifica Hotels
Description
** Hotel Manager**
**Job Category****:** Hotel Management and Administration **Requisition Number****:** HOTEL004087 Showing 1 location **Job Details**
**Description**
**Le Meridien** is actively searching for a **Hotel Manager** to join the team The Hotel Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. We are looking for a Hotel Manager with a strong operational background in Rooms. This position has active participation in profit maximization, guest satisfaction, revenue, and operational effectiveness. The Hotel Manager analyzes financial and operating information to achieve budgeted labor, supplies, materials, and other cost standards. The Hotel Manager possesses strong working knowledge of all areas of the hotel, has experience making critical decisions with a proven track record of managing, motivating, and leading a full-service hotel team.
**Essential Functions and Responsibilities of the job include but are not limited to:**
Adhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement.
Upholds and supports all hotel cleanliness standards at appropriate quality levels as determined by Pacifica Hotels.
Monitors and tracks guest feedback and reviews in relation to the property's goals and provides feedback, leadership, and support to department managers and their teams as appropriate. Ensures timely guest responses and implementation of corrective actions as required by guest correspondence, comments, alerts, and other measures.
Responds to all guest concerns internally, utilizing the daily shift report and touching on all guest concerns before the issue becomes bigger. Overcomes guest concerns and fixes the defect observed by the guest.
Has a strong sense of running Rooms, Front Desk, and Engineering. Attends all department meetings.
Plans, organizes, and develops agenda and leads the bi-monthly rooms meeting.
Completes departmental walk throughs of the facility and holds department heads accountable for conditions and ensures all areas that need attention are brought up to an acceptable level.
Practices and instills a strong sense of urgency in addressing issues and implementing changes and adjustments to improve/enhance operations.
Maintains high visibility with guests, ensuring guest needs, comments, inquiries, and concerns are addressed and satisfied in a timely and professional manner.
Performs any other duties required by senior management.
Ensures consistency in maximizing revenue.
Ensures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needs.
Reviews weekly/monthly forecast and schedules. Works with department managers to adjust scheduling as required.
Ensures all overtime is authorized, if not authorized, reviews accordingly and take necessary action to ensure reduction in overtime is achieved.
Monitors pay rates in relation to job functions and competitors. Recommends adjustments as needed.
Knows and adheres to all company policy and procedures.
Ensures safety and security levels are maintained for the wellbeing of our guests and associates.
Maintains high visibility with associates and guests.
Recommends programs for the motivation and development of staff.
Assists in developing annual budget and preparation of action plans.
**Health Benefits, Travel Perks & More**
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
**Knowledge/Education/Experience:** At least (4 ) four years as Hotel Manager or Assistant General Manager . College degree preferred. Experience in hiring, training, supervision, forecasting, budget preparation, and cost control in expense management and labor. Proficient in training, coaching , and counseling. Possess es strong organizational, written , and verbal skills. Must have a strong leadership, high customer service , and relationship building skills.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Preferred**
Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to work long hours, 5 or 6 days a week. Dependable.
Experience in hiring, training, supervision, forecasting, budget preparation, and cost control in expense management and labor
At least 4 years as Hotel Manager of Assistant General Manager
Possesses strong organizational, written, and verbal skills
Must have strong leadership, high customer service, and relationship building skills.
**Licenses & Certifications**