- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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Remington BWI Airport, United StatesJob Description · The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assistin ...
Front Desk Supervisor- Hilton Garden Inn BWI - BWI Airport, United States - Remington
Description
Job DescriptionWhat you will be doing
1516 Aero Drive, Linthicum, Maryland 21090
Welcome to Hilton Garden Inn BWI Airport hotel in Linthicum, located five minutes from Baltimore/Washington International Airport (BWI). We're a modern hotel set in a corporate park, with easy access to Fort Meade in Annapolis Junction. Baltimore Convention Center, Oriole Park/Camden Yards, Royal Farms Arena and Ravens Football Stadium are eight miles away.
Requirements
What we are looking for