Infusion Center Associate - White Plains, United States - White Plains Hospital

Description

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community.

With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place To Work.

scheduling patient treatment visits and performing registration duties efficiently and accurately with significant patient interaction and attention to customer service.

Responsibilities also include serving as a liaison with nursing staff as well as physician offices, serving as a liaison to medical records, and carrying out the full range of administrative functions such as answering phones, data entry, filing, and other duties as assigned.

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Responsible for answering incoming telephone calls and responding in an appropriate manner to resolve calls efficiently and effectively. Relays messages as needed.
• Schedules and confirms patient treatment visits in online scheduling system(s).
• Maintains the fax machine, distributes faxes as necessary.
• Documents patient insurance information prior to commencement of care and documents accurately within the registration system.
• Performs insurance verification and prior authorizations as needed and utilizes the tools made available by the hospital to complete verification tasks
• Responsible for POS collection process as required
• Serves as liaison with patient customer service representative including but not limited to matters related to insurance verification and prior authorizations processes.
• Must be able to communicate with patients when they come in for test or procedure and able to communicate with patients who have questions about their bills/financial obligations. Must be able to convey and exchange accurate information
• Collaborates and communicates with the health care team. Serves as liaison to nursing staff, physician offices and medical records department.
• Utilizes appropriate steps in the decision-making process to include recognition and priority setting related to patient care and practice based issues.
• Maintains files and assists in establishing office systems.
• May prepare and maintain various statistical data.
• Utilizes cost containment practices.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Attends staff meetings as required/requested.
• Completes annual mandatory requirements including Occupational Health Requirements
• Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance.
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Performs all other related duties as assigned.

• High school diploma or general equivalency diploma (GED required)
• Experience with electronic scheduling, registration and medical record systems required. Knowledge of Epic or Meditech is a plus.
• Knowledge and experience with insurance verification and prior authorization processes required.
• Knowledge to perform non-complex arithmetic calculations when compiling summaries and other statistics at the level normally acquired through the completion of high school.
• Previous experience in a clinical setting is required including general knowledge of medical terminology. Core Competencies
• Ability to work independently and collaboratively
• Ability to multitask
• Ability to communicate effectively both verbal and written.
• Must display an empathetic, enthusiastic and positive attitude.
• Must demonstrate courtesy, cooperation, and professionalism toward patients, co-workers, supervisors, physicians and all hospital staff.
• Must recognize and respect patient confidentiality.
• Must have the ability to prioritize multiple responsibilities.
• Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks.
• Must have the ability to follow written and/or oral instructions.
• Must exercise good judgment in accordance with departmental policies and procedures
• Must have the ability to concentrate on fine detail with interruption and attend to multiple tasks.
• Must be able to speak clearly, answer the phone in a friendly manner.
• Must be able to remain flexible in a work environment undergoing significant changes in the next 1-3 years.