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  • Customer Support Program Manager - Newark - VirtualVocations

    VirtualVocations
    VirtualVocations Newark

    3 days ago

    $80,000 - $140,000 (USD) per year *
    Description

    Customer Support Program Manager

    A company is looking to enhance customer service delivery through this role.

    Key Responsibilities:

    • Serve as primary support liaison for key customers, managing relationships and performance metrics.
    • Coordinate communication between internal support teams and ensure timely completion of escalations and action items.
    • Track and analyze key customer support KPIs, presenting insights for process improvements.

    Required Qualifications:

    • 5+ years of experience in customer support, technical account management, or service delivery roles.
    • Strong understanding of industrial automation or technical service environments.
    • Proven ability to manage multiple priorities and stakeholders across departments.
    • Proficiency with CRM, ticketing, and reporting tools.
    • Ability to work independently while leading cross-functional collaboration.
    * This salary range is an estimation made by beBee
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