Tour Sales Manager - Buffalo

LEGENDS GLOBAL · Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwid ...

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us

THE ROLE

The Tour Sales Manager will be responsible for strategically managing all activities within the group tour sales department while maintaining a specific focus on developing new tour experiences and ideas to increase and maximize revenue and building the foundation for tours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell, coordinate, market and execute tours
• Hire, train, develop, and manage a high-quality staff to sell tours
• Complete sales negotiations to increase bookings; coordinate invoices and payments
• Assist in creation of new group programs and events that increase sales opportunities and overall group tickets/revenue
• Proactively create opportunities for new business with tours and theme days
• Collaborate with local business, schools, churches, corporations, travel, and tourism groups
• Respond in a timely manner to calls, inquiries, and emails related to the above areas of responsibility and general information requests as needed
• Complete all aspects of event coordination for tour related activities
• Provide superior customer service to clients and prospects
• Develop and maintain strong working relationship with tour operations staff, tour guides and management
• Represent Legends Global at community events for purpose of maximizing sales opportunities
• Other duties as assigned by management

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree in a related area of study preferred and 1-2 years' related experience of groups sales (sports, attractions, or hotel industry preferred)
• Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
• Proficient in Microsoft Office and Adobe

Skills and Abilities

• Able to make individual sales while effectively managing a sales team
• Able to simultaneously manage a high level of detail across multiple projects
• Quick learner with ability to handle multiple projects and meet deadlines
• Ability to work well with and manage different personalities
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Excellent written and verbal communication skills
• Background in hospitality or management (hotel or event), event planner a plus
• Knowledge of Archtics/Customer Relationship Management (CRM)
• Must be proficient with Microsoft Word, Excel, and PowerPoint and have strong writing and organizational skill
• Working knowledge of local/regional markets, venue operations, and special events industries
• Excellent self-accountability for high personal standards of conduct and professionalism
• Experience in a union work environment preferred
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events
• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators

COMPENSATION

Competitive salary range of $65,000 - $75,000 plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site New Highmark Stadium Buffalo, NY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.