- Analysis of warranty information and processing warranty claims per warranty guidelines
- Conduct warranty claim reviews and audits including review & analysis of technical content and adherence to policies and procedures Review warranty claim data and develop specific audit criteria based upon analysis
- Coordinate and execute RMA return process for all call backs for Quality/Reliability
- Create reports to track progress of quality/RMA call back projects, including all costs related to shipping, productivity time, and chargebacks applied
- Providing Warranty, Service & Quality departments with quality call back planning & support
- Monitoring and reporting on activities, processes, and procedures related to Quality/ reliability improvement projects
- Preparing and maintaining quality management documentation, warranty claim trends and impact of countermeasure
- Analyze warranty claim data in order to find areas for cost avoidance, additional auditing, and growth
- Education
- High School Diploma
- 2 years of experience in an office setting.
- 2 years in a customer facing or administrative role in either automotive, powersports, or outdoor power equipment dealership operations or other similar backgrounds
- 2 or 4 year Technical Degree / Associates or Bachelor's Degree
- 2 years of related technical service experience in either automotive, powersports, or outdoor power equipment dealership operations or other similar backgrounds
- Previous experience using SAP or equivalent ERP
- Previous experience leading or mentoring a team.
- Knowledge of continuous improvement methods
- Effective time management skills with the ability to handle shifting workloads and priorities
- High proficiency in Microsoft Office Suite, using customer portals and creating reports using queries
- Ability to analyze data and create and review processes
-
Quality Specialist
1 week ago
Actalent Brookfield, United States Full time****Immediate need for a QUALITY MANAGEMENT SYSTEM SPECIALIST**** · Additional Skills & Qualifications: · Bachelor's degree in science or related field – 3-5 years · ISO 9001 and cGMP experience preferred · Proficient in Excel and Word · Strong communication and interpersonal ski ...
-
Quality Management Specialist
1 week ago
Actalent Brookfield, United States Full timeSeeking 1 QMS Specialist · Onsite in Brookfield, CT · Description: · CAPA (Corrective and Preventative) Management: Maintain CAPA Log including customer's complaints and incidents; Work with department managers/assigned parties to write action plans when needed; Review and approv ...
-
Quality Assurance Specialist
2 weeks ago
Actalent Brookfield, United States Full timeDescription: · CAPA (Corrective and Preventative) Management: Maintain CAPA Log including customer's complaints and incidents; Work with department managers/assigned parties to write action plans when needed; Review and approve root causes and action plans, gather evidence, verif ...
-
Quality Assurance Specialist
4 days ago
Permobil New Berlin, United States**Quality Assurance Specialist** · ***Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. ...
-
Quality Systems Specialist
3 weeks ago
Molson Coors Milwaukee, United States**Date**:Apr 17, 2024**Location**:Milwaukee, WI, US**Requisition ID**:30688**A Career in Beer and Beyond**: · - Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years ...
-
Product Quality Specialist
1 week ago
MARS Solutions Group Oak Creek, United StatesTitle - Product Quality Specialist (Technical Writing) · Job description (feel free to attach) · Engineering education or 2-3 years demonstrated technical writing experience. · This role reports to Quality Assurance organization and will mainly be working with the operations team ...
-
Quality Assurance Specialist
1 day ago
24 Seven Talent Waukesha, United StatesOur client, a leader in the healthcare and Life Sciences realm, is looking to bring on a contract Quality Engineer (Equipment Qualifications) starting in June 2024, through EOY. Role is hybrid (3x days/week onsite) in Waukesha, WI. · Overview: · Performs reviews of CT detector eq ...
-
Quality Assurance Specialist
3 weeks ago
Titan Industries Iron Ridge, United StatesA team of more than 5,500 employees worldwide. · An organization with principles, vision, and the values of a family business. · A modern and forward-thinking corporate culture with opportunities for growth. · We are seeking top talents who can bring expertise, ideas, and ambitio ...
-
GE HealthCare Technologies, Inc. Waukesha, United StatesCreates a Quality culture by driving compliance activities around a specific product, site or region. This includes being responsible for the total quality management system for the business and driving Quality metrics. Ensures quality and regulatory Quality Engineer, Quality, Sp ...
-
Quality Monitoring Specialist
3 days ago
ILIFE LLC Milwaukee, United States**Essential Job Functions**: · - (Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)_ · - Listen to live and pre-recorded phone calls, live interactions from customer service and participant liaison teams, scoring ...
-
Quality Assurance Specialist
4 days ago
L&R USA, Inc. Milwaukee, United States**Company Overview** · L & R develops, manufactures, and distributes medical devices and related articles throughout the world. Employee commitment and dedication is essential to the L & R Corporate values of providing the highest quality products, superior customer service with ...
-
GE Healthcare Waukesha, United StatesJob Description Summary · In this role as QA Lead Engineer you be will responsible for providing manufacturing and/or engineering process support in accordance with documented procedures and practices. This is a key technical role responsible for the development, implementation, ...
-
GE Healthcare Waukesha, United StatesJob Description SummaryIn this role as QA Lead Engineer you be will responsible for providing manufacturing and/or engineering process support in accordance with documented procedures and practices. This is a key technical role responsible for the development, implementation, imp ...
-
Entry Level Quality Specialist
2 days ago
ATI Cudahy, United States**Proven to Perform.** · From the edges of space to the bottoms of ocean, our materials are proven to perform - and so is our team. We're hiring high performers as proven as our products. Join us. · We are currently hiring an Entry Level Quality Specialist (Ultrasonic Testing) Te ...
-
Specialist, Quality Interventions/qi Compliance
2 weeks ago
Molina Healthcare Milwaukee, United StatesJob Summary · Molina's Quality Improvement function oversees, plans, and implements new and existing healthcare quality improvement initiatives and education programs; ensures maintenance of programs for members in accordance with prescribed quality standards; conducts data colle ...
-
Quality Assurance Specialist
3 days ago
Permobil New Berlin, United StatesQuality Assurance Specialist · Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions. · At ...
-
Quality Assurance Specialist
22 hours ago
Permobil New Berlin, United StatesQuality Assurance SpecialistWould you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.At Permobi ...
-
Payroll Analyst
1 week ago
Walbec Group Waukesha, United StatesThe Payroll Analyst is instrumental in enhancing the accuracy and efficiency of the company's payroll operations. This role extends beyond the responsibilities of a Payroll Specialist by adding a strategic dimension that includes analyzing payroll issues, enhancing system efficie ...
-
Veterinary Dermatologist
1 week ago
National Veterinary Associates Waukesha, United StatesWisconsin Veterinary Referral Center - Waukesha is seeking a board-certified or residency-trained Dermatologist to serve a pre-existing clientele at our multi-specialty referral hospital in the Southeastern Wisconsin area. · - At WVRC, you will find a diverse and highly collabora ...
-
Customer Specialist
2 weeks ago
CarMax Waukesha, United States7178 - Milwaukee-Waukesha Kossow Rd, Waukesha, Wisconsin, 53186 · CarMax, the way your career should be · **About this job** · As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every ...
Warranty Quality Specialist - Waukesha, United States - Generac
Description
Company Generac Power Systems
Name Warranty Quality Specialist
Req # 64529
Employment Type Full Time
Shift 1st
At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.
The Warranty Quality Specialist is responsible for monitoring warranty claim rates and supporting quality and reliability improvement measures to enhance customer experience with Generac products. The Warranty Quality Specialist will support collection of details and components from the field to achieve established quality standard, develop recommendations and reports based on audits and presenting these ideas to senior management and act as central point of contact with the U.S. and Canada Dealership network, handling warranty claim processing questions while educating both internal and external partners on Service Policy and Requirements.
Essential Duties:
Minimal Qualifications:
Preferred Qualifications:
Knowledge,Skills and Abilities:
Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
To be considered an official applicant, please apply directly on our company website:
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."