Sales & Service Representative (Bank Teller/Universal Banker) - Reno, United States - First Citizens Bank

Description

Overview:

Are you a people person Be a First Citizens person Join our Reno branch team and make a difference This is a full-time position and will be located at 5370 Kietzke Lane in Reno, Nevada.

It is responsible for processing transactions and other customer service requests in the branch and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills:
Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolution Responsibilities: The essential functions of the job include, but are not necessarily limited to, the following:Engaging customers in conversation to understand their banking needs and preferencesProcessing transactions accurately and efficientlyProviding assistance with account servicing needsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications:

Required Education:
High School Diploma or GED
Required Experience: 1+ years cash-handling experience, including an ability to balance

Preferred Skills:
Sales support (cold-calling, marketing, etc.)1+ years of prior experience in retail bankingWorking knowledge of Microsoft OfficeA strong ability to communicate both verbally and via e-mail