CSR Disabilities Specialist - Princeton, United States - Adecco US

Description

Job Summary The CSR Disabilities Specialist will manage a range of inquiries within a disability office call center for various educational testing programs and communicate effectively with stakeholders about accommodation applications and documentation criteria. They must also maintain professionalism and handle sensitive situations calmly. Even Simpler: The job is about helping people on the phone or by email to understand and get the right help they need for their exams if they have special needs.

Related Job Titles:

• Customer Support Representative
• Client Service Coordinator
• Helpdesk Specialist

Skill Requirements Must-Have:

• Call Center experience in handling inquiries and providing customer support
• Customer Service skills with an emphasis on high-quality interactions
• Computer Literate, capable of learning new software applications quickly
• Ability to Multitask between databases and tasks efficiently
• Knowledgeable about Registration and Documentation Policy

Preferred:

• Experience with ETS Brands Disability Office procedures
• Proficient in handling sensitive emotional situations

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.