- At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company.
- Experience working with a complex services-oriented solution.
- Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Subject matter expertise in localization solutions, technologies, and processes
- Experience in localization engineering highly desirable
- CAT Tool familiarity highly desirable
- Okapi framework familiarity an advantage
- Scripting and task-driven development
Key responsibilities include: - Serve as the technical co-pilot to Lilt Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success).
- Build and present references architectures, how-tos, and demo applications for customers
- Be a subject-matter expert in translation and localization process optimization and best practices
- Understand and align customer's technology stack to optimize localization processes
- Work closely with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success.
- Play an active role in the development and maintenance of client-integrations.
- Provide an escalated level of support for critical customer operational issues
- Develop and iterate on internal processes to ensure consistency across our solutions engagements.
- Track existing technology solutions and follow the latest trends and developments in the localization industry
Successful candidates will have: - A passion for technical and solution-based problem solving.
- Analytical approach to intelligence gathering, and project planning.
- Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives.
- Keen attention to detail and adherence to deadlines.
- Strong desire to learn in a rapidly growing and dynamic startup environment.
- Self-motivated and inspired by a results-driven environment.
- Confidence communicating technical ideas to various audiences, primarily through presentations, whiteboarding, and platform demonstrations
- Comfort with a bit of chaos, startup experience is an advantage
- Ability to work independently and self sufficiently while being part of a team and pursuing team goals
What we offer: - Compensation: Competitive salary, meaningful equity, and 401k matching
- Health care: Employees receive coverage of medical, dental, and vision insurance
- Professional development: Buy some books. Attend a conference. Take a class. Whatever you feel will help you do your best work
Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Lilt focuses on Translation. Their company has offices in San Francisco. They have a mid-size team that's between employees. To date, Lilt has raised $37.5M of funding; their latest round was closed on May 2020.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
Solutions Architect/Engineer, Commercial - Washington, United States - Lilt
Description
Who we are
Lilt is a language translation services and technology company. We're building the next generation of localization, making it possible for every organization to communicate with their customers in the language of their choice through Lilt's high-quality, scalable, and affordable translation services.
We recruit the world's best human translators and equip them with our software, allowing them to translate better and faster than ever. By combining human expertise and machine efficiency in a complete enterprise localization solution, we can deliver technology-enabled translation services to our customers.
Lilt is backed by some of the world's leading investors including Sequoia Capital, Intel Capital, and Redpoint. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 300+ languages.
Our team is headquartered in San Francisco with additional offices in Indianapolis, Berlin, and Dublin.
What you'll do
We're looking for an experienced Solutions Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience and the ability to manage multiple complex projects at once.
You will work hand-in-hand with Sales, Product, Engineering, Services and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make Lilt customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer's specific business problems and Lilt's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation.
This role will work remotely from Washington D.C. until such time as the Company establishes permanent office premises.
Skills and Experience Needed: