- ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines
- Industry and project experience of 8+ years with ServiceNow
- Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines
- Good understanding of ServiceNow capabilities
- Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM,
- GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery)
- Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations.
- Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes
- Thorough knowledge on workflows, tables, script, flow designer and integration hub.
- Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling
- Strong analytical skills, communication, and presentation skills
- Ability to manage development teams, customers and stakeholder expectations
- Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
- Fluent in English (spoken and written)
- Analyze and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.
- Establish and manage a technical governance.
- Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client's needs
- Demonstrate solid insights in designing ServiceNow's capabilities
- Produce a detailed functional design document to match customer requirements
- Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
- Experience in working according to agile, scrum or SAFe principles
- Contribute to the development of opportunities and provide input to grow our business
- Effectively managing key stakeholders both internally and externally to the organization
USA_Developer - Baltimore - Varite
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