Ag Claims Manager - Fresno, United States - Zenith

Description

At Zenith Agribusiness Solutions (ZAS), we specialize in providing P&C insurance products and services to California agricultural businesses.

From dairies to berries, from almonds to wine, from vegetables to cattle ranches, we recognize the importance of agriculture and the effort it takes to compete in the global agriculture industry.

That's why we employ talented insurance professionals who are eager to get to know our policyholders, understand their operations, and help protect their businesses.

Values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, ZAS supports career advancement through a dedication to ongoing learning and development.

A Brief Overview

This position is responsible for the operational leadership and claims performance of the property, casualty, or physical damage claims within the AgriBusiness (AG) Operations.

This includes administrative management, managing operational expenses and measurement of individual / team performance, productivity, service, and results.

What you will do

Provides effective leadership and technical advice to claims professionals on the team, communication of industry data and trends, and new legal issues as necessary.

Directs, controls, and monitors the coverage, liability, and damage investigation and determination, reserving, negotiation strategy and resolution, and documentation quality of claims within a specialty area.

Ensures all claims professionals demonstrate technical and customer service excellence.
Conducts claim file reviews or inspections for quality control and performance evaluation purposes and initiates corrective actions as necessary.
Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
Performs typical supervisory duties, such as hiring, motivating, coaching, retention, ongoing training, and development of associates.
This includes managing over-time and reporting and managing utilization of company equipment or vehicles of team members.

Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.

Works with defense counsel as necessary to expedite claim resolution and manage LAE.

Strengthens operational performance by assisting with the development of initiatives, efficient processes, and procedures to deliver exceptional claims service in response to customer needs and industry trends.

Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claims system "rules".
Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
Responds positively to direction and feedback regarding performance.
Consistently maintains professional and appropriate demeanor.
Performs other duties as assigned.

Education Qualifications

High School Diploma Or equivalent required
Bachelor's Degree or equivalent combination of training/experience required

Experience Qualifications

5+ Years relevant work experience. required

Skills and Abilities

Strong written and verbal communications, organizational and time management skills.

Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results.

Fully competent with MS Office suite of products and pertinent estimating systems.
Must have strong knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.

Demonstrates appropriate knowledge of the claims legal process, understanding of relevant case law or claim related regulations, leadership and technical claims issues, procedures, processes, best practices, and strategies.

The expected salary range for this position is $97, $121, Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Qualifications may warrant placement in a different job level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.

To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.
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