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Sains-Morainvillers

    Technical Account Manager - Naperville, United States - Simplify Recruiting

    Simplify Recruiting
    Simplify Recruiting Naperville, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things clients, ensuring their technical needs are met and their expectations exceeded. You will collaborate closely with cross-functional teams to deliver solutions that drive value and enhance the client experience.

    Responsibilities:

    • Develop and maintain strong relationships with key stakeholders at client organizations, including executives, IT professionals, and project managers.
    • Serve as the main point of contact for client inquiries, technical support, and escalations, providing timely and effective resolution of issues.
    • Collaborate with internal teams, including sales, engineering, and product development, to understand client requirements and deliver customized solutions.
    • Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling or cross-selling.
    • Serve as a subject matter expert on our products and services, providing guidance and training to clients as needed.
    • Monitor industry trends and emerging technologies within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] domain, and share insights with clients to help them stay competitive.
    • Track and report on key account metrics, including revenue growth, customer retention, and customer satisfaction, to senior management.
    • Participate in trade shows, conferences, and other industry events to network with clients and promote our products and services.

    Qualifications:

    • Bachelor's degree in [relevant field] or equivalent practical experience.
    • Proven experience in a technical account management or customer-facing role, preferably within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] industry.
    • Strong understanding of technical concepts and ability to communicate complex ideas effectively to both technical and non-technical audiences.
    • Exceptional problem-solving skills and ability to thrive in a fast-paced environment.
    • Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
    • Solid organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
    • Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
    • Willingness to travel occasionally to client sites as needed.

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