- Generous Medical & Rx plan
- Dental & Vision Plan
- Railroad Retirement Benefits - a federal program that administersretirement, survivor, unemployment, and sicknessbenefits to U.S.railroadworkers and their families.
- Fidelity 401K Program
- Flexible Spending Accounts
- Transit and Parking Reimbursement Benefits
- Employee Assistance Program
- Company Sponsored Life & Accidental Death and Dismemberment Benefits
- Education Assistance
- Short- & Long-term Disability Benefits
- Voluntary Benefits Plan options including
- Supplemental health plans for accidents, critical illness, hospital stays
- Pet, Home, Auto insurance
- 3 years of experience in Customer Service or communications related experience. (5+ years preferred).
- High school diploma or equivalent, college degree preferred.
- Proficiency in languages other than English are desirable.
- Excellent communication skills, both verbal and written.
- Ability to maintain a professional demeanor when dealing with tight deadlines, sensitive service issues, and emergency situations on a daily basis.
- Excellent computer skills with a good working knowledge of Microsoft Office Suite.
- Strong interpersonal and organizational skills.
- Ability to develop a strong understanding of Commuter Rail train operations and other policies/procedures.
- Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance
- Lead the team during service disruptions; assign tasks and ensure agents are fully involved in the team effort.
- Directly responsible for providing Commuter Rail passenger information, including but not limited to sending service advisories (T-Alerts) and responding to passenger comments on social media or other channels.
- Monitor a real-time GPS tracking system for Commuter Rail trains and be proactive about identifying possible disruptions or delays.
- Coordinate with train dispatchers, station staff, and appropriate managers to ensure timely and accurate service information is shared with passengers.
- Provide real-time disruption information to Keolis Customer Service staff and in-field personnel as needed.
- Ensure digital LED signs at local stops display accurate boarding information.
- Follow proper protocols for reporting safety issues identified by passengers or employees.
- Follow Passenger Information Center (PIC) guidelines to meet performance goals and standards. This may include the volume, quality, and timeliness of service alerts and/or passenger responses.
- Will be required to cross-train and perform the duties of the Keolis Customer Service Center, which includes answering customer phone calls, sending passenger comments for investigation, logging phone calls into a database, and drafting written responses to address customer comments and concerns.
- Complete other duties as assigned.
- This position is in an office environment with little exposure to noise, extreme heat or cold, etc.
- Ability to work on a computer, type, and utilize software for long periods of time.
- Ability to travel to Boston on a daily basis.
- Early morning, late night, and weekend work may be required.
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
-
Center Supervisor
17 hours ago
Greystar Worldwide, LLC Boston, United StatesThis position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality. · JOB DESCRIPTION · Essenti ...
-
Financial Center Supervisor
1 week ago
Berkshire Bank Boston, United States**Position** : Financial Center Supervisor · **Location** : Boston, MA · **Division:** · Retail Banking · **Department:** · Various · Branch Network · **Reports to:** · Financial Center Manager · **Status:** · Non-Exempt · **Grade:** · 6 BOEM · **Pay Range:** · $ $2 ...
-
Supervisor - OpenData Research Center
1 week ago
Veeva Systems Boston, United StatesVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...
-
Compass Group USA Boston, United StatesPurchasing Supervisor, Boston Convention and Exhibition CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: Purchasing Supervisor, Boston Convention and Exhibition CenterPay Range: $30.00 We Make Applying Easy Want to apply to this job via text messaging? ...
-
Compass Group USA Boston, United StatesCatering Operations Supervisor, Boston Convention and Exhibition CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: Catering Operations Supervisor (Event based/Part-time)Starting Pay: $30.00 per hourWe Make Applying Easy Want to apply to this job via text ...
-
Compass Group USA Boston, United StatesAdministrative Supervisor, John B. Hynes Veterans Memorial Convention CenterClick Here to Apply OnlineJob Description Levy Sector Position Title: Administrative Supervisor Starting Pay: $27.00 per hour We Make Applying Easy Want to apply to this job via text messaging? Text JOB t ...
-
Clinical Trials Supervisor
3 weeks ago
Medasource Boston, United StatesJob Title: Clinical Trials Supervisor · Location: Greater Boston Area - On Site · Duration: Direct Placement · Job Description: · This position is responsible for the implementation, management and administration of clinics trial protocols. This position will manage a team of res ...
-
Senior Program Manager- Digital Dividends
3 days ago
LBFE Boston: Little Brothers - Friends of the Elderly Boston, United StatesHelp LBFE Boston expand our tech access and equity program, Digital Dividends We're looking for a community organizer, technology instructor, and intergenerational enthusiast to join our lean team and build a city-wide intergenerational training program for older adults living in ...
-
Information Technology Support Specialist
6 days ago
The Phoenix Group Boston, United StatesIT Support Specialist · The firm is committed to excellence in service and seeks a skilled Support Specialist ("Specialist") with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will p ...
-
QC Analytical Investigator
1 week ago
DPS Group Global Boston, United StatesADPS is looking for a talented and experienced QC Analytical Investigator to support leading and owning analytical investigations, including phase I laboratory investigations, phase 2 manufacturing investigations, and phase 2 extended laboratory investigations. The scope of work ...
-
Sungrow Power Supply Co., Ltd. Boston, United StatesAbout Sungrow · Sungrow Power Supply Co., Ltd. ("Sungrow") is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and ...
-
Senior Quality Assurance Specialist
1 week ago
DPS Group Global Boston, United StatesSummary · DPS Group is seeking a qualified Senior Quality Assurance Operations professional to perform batch disposition, batch record review, deviation, CAPA and change control support at the Boston, MA client site. · Responsibilities · Perform batch disposition, batch record re ...
-
Float Pool Registered Nurse Sign on Bonus
3 weeks ago
Hebrew SeniorLife Boston, United StatesHebrew SeniorLife · Position Title: Registered Nurse (RN) · Position code: NS27_P(cost center) · Job Family: ProII · FLSA: Non-exempt · Location: Roslindale, Dedham · Title of Immediate Supervisor: Nurse Manager/Director of Nursing (RSU/MCU) · Position Summary: · The Registered ...
-
Float Pool Licensed Practical Nurse
3 weeks ago
Hebrew SeniorLife Boston, United StatesHebrew SeniorLife · Position Title: Licensed Practical Nurse · Position code: NS26_P(cost center) · Job Family: ProII · FLSA Status: Non-exempt · Location: Roslindale, Dedham · Title of Immediate Supervisor: Nurse Manager/Director of Nursing (RSU/MCU/LTCH) · Position Summary: · ...
-
Senior Process Engineer
1 week ago
DPS Group Global Boston, United StatesSummary · DPS Group is seeking a Senior Process Engineer that can design, implement and optimize biochemical and chemical systems. Responsible for ensuring the operability and reliability of GMP manufacturing process equipment. Successful candidates need to be able to work closel ...
-
Regional Assistant Maintenance Manager
1 week ago
C&W Services Boston, United StatesLooking to make a significant impact in your career? Join us at Cushman and Wakefield Services, where we're at the forefront of innovation and excellence. Our team plays a pivotal role in maintaining the operations of one of the world's largest distribution centers, ensuring seam ...
-
Patient Access Liaison
1 week ago
Boston Childrens Hospital Boston, United StatesJob Posting Description · Per diem - Primary Care Center · Monday and Tuesday mornings are a must for this position as well as the availability to work a weekend day from 8:30am-2:30pm. · The Patient Access Liaison (call center) will: · 1. Provides centralized scheduling services ...
-
Weekend Nursing Supervisors Needed
4 weeks ago
Bear Mountain Health Care Boston, United StatesParkway Health & Rehabilitation Center, a skilled nursing facility in West Roxbury, MA, is currently seeking Nursing Supervisors for the following shifts: · + Every weekend (Saturday & Sunday) 7am - 7pm · The primary purpose of the Nursing Supervisor is to supervise the day-to- ...
-
Partners Healthcare System Boston, United StatesPer Diem. Every Weekend 3:30pm - 11:00pm · The Ultrasound Technologist is involved in hands on patient care. The Ultrasound Technologist manages room workflow and facilitates care of patients in conjunction with the Ultrasound Supervisor. · * Performs Ultrasound examinations on a ...
-
Unit Manager
2 weeks ago
Marquis Health Services Boston, United StatesJoin the team at North End Rehabilitation and Healthcare Center as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of North End Rehabilitation and Healthcare Center, you will enjoy being part of a valued team ...
Passenger Information Center Supervisor - Boston, United States - Keolis North America LLC
Description
At Keolis Commuter Services (KCS), we give every team member-and their ideas-a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you're looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit
Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.
We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.
At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.
Benefits Package Highlights:
