head of onboarding - Miami, FL, United States - Belong

Description

We believe in a world where homes are owned by regular people. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to be financially free.

Belong is changing what it means to rent a home by putting people first. It's where hospitality meets consumer real estate-and it's about to redefine an entire industry. We're backed by Andreessen Horowitz (a16z), GGV Capital, Battery Ventures, and Fifth Wall just to name some of our all-star investors.

About the Role:

As the Head of Home Onboarding, you will be at the helm of a crucial department charged with seamlessly integrating homes into Belong's growing network. This role demands a blend of strategic vision and meticulous operational management, ensuring that each home is rapidly and efficiently onboarded with a focus on quality and homeowner satisfaction.

The Opportunity:

This senior management position is based out of Miami, FL, and reports directly to the Chief Operating Officer. You will lead a dynamic team across the nation, driving the operational framework that supports rapid scaling of our network while maintaining the highest standards of service and execution. The role requires a full-time presence in our Miami office, with working hours from 9:30 am to 6:30 pm ET.

Key Responsibilities:

• Lead Nationwide Operations: Oversee all aspects of home onboarding, including inspections, renovations, and turnovers, ensuring operational excellence and adherence to aggressive timelines.
• Drive Operational Metrics: Develop and monitor key performance indicators for onboarding efficiency, homeowner satisfaction, and team performance. Use data-driven insights to continually refine processes and increase efficiency.
• Strategic Development: Formulate and execute long-term strategic plans for the department, aligning with Belong's overall mission and growth objectives.
• Stakeholder Engagement: Maintain robust communication and collaboration with cross-functional leaders in Sales, Leasing, and In-Home Care to enhance service delivery and operational success.
• Team Building and Leadership: Recruit, train, and mentor a high-performing team, fostering an environment of accountability and continuous improvement.

Preferred Qualifications:

• Education: Bachelor's degree in Industrial Engineering, Operations Management, or a related field. Master's degree in Business, Operations or military leadership courses are highly regarded.
• Experience: At least 7-10 years of operational experience, with a significant portion in leadership roles, preferably in customer-facing industries.
• Skills: Exceptional project management and analytical skills, proficiency in operational and data analysis tools, and strong competencies in strategic planning and execution.

Compensation and Benefits:

We offer a competitive salary, equity options, and a comprehensive benefits package including health, dental, and vision insurance, along with the opportunity for significant career growth.

Why Belong?

This role offers more than a job-it's a chance to make a substantial impact on the future of Home while growing your career. You will join a team of passionate, skilled professionals dedicated to creating a legacy of excellence.

Join Us:

If you are ready to lead, innovate, and grow with one of the most forward-thinking companies in real estate, we invite you to apply. Help us build an exceptional experience for homeowners and residents alike.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.