Front Desk Agent - Chevy Chase - DHS Brand

    DHS Brand
    DHS Brand Chevy Chase

    4 days ago

    $27,000 - $38,000 (USD) per year *
    Description

    Front Desk Agent

    At DHS Brand, we value comfort convenience and environmental sustainability in a vibrant environment with access to American University Friendship Heights metro station and shopping at Chevy Chase Pavilion.

    We prioritize the well-being and professional growth of our employees fostering their development enabling them to thrive in careers that excel in service excellence sustainability and atmosphere.

    The Front Desk Agent is pivotal creating positive impressions providing exceptional customer service handling guest check ins outs reservations inquiries concerns with professionalism courtesy and addressing guest needs efficiently securing memorable experiences.

    Key responsibilities include informing guests about hotel facilities policies procedures providing tourist information handling phone calls accurately taking messages modifying cancelling reservations dealing with guest requests coordinating interdepartmental activities performing cashier duties notifying housekeeping maintenance of reported issues maintaining front office cleanliness following security protocols adhering to work rules procedures policies established by the hotel employee handbook ensuring seamless operations 24/7 accommodating fluctuating business demands adapting schedules as needed implementing systems processes contributing positively enhancing organizational efficiency effectiveness continuously improving services delivery protecting integrity reputation promoting public image consistency hospitality practices quality assurance across all areas especially visitor experience crucial moments impacting entire stay first last impression contact points throughout visit fostering retention loyalty ambassadors delivering warm welcoming engaging personalized services responding constructively resolving issues empowering continuous learning growth exceeding expectations influencing renewal recommending satisfied returning word advocacy recipients influential recommendations decision influencers results speaks volumes driving long-term partnerships offering world-class standards exciting evolving opportunities striving breakthrough disruptive hospitality built always evolving updating incorporating latest trends groundbreaking concepts.

    * This salary range is an estimation made by beBee
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