Financial Support Counselor - Omaha, United States - University of Nebraska Omaha

University of Nebraska Omaha Omaha, United States

3 weeks ago

Description

Requisiton Details

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GENERAL REQUISITION INFORMATION

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment.

The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity.

Read the full statement.

Job Title
Financial Support Counselor

Job Grade
AS15H

Division
Institutional Effectiveness and Student Success

College/Dept
Financial Support and Scholarship

Department
FS&S

Requisition Number

FTE (full-time equivalency)
100.00

Work Schedule
M-F, 8 A.M - 5 P.M., but may vary

Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity

Appointment Term
12- 12/12 months

Is this position essential personnel according to the inclement weather policy?
No

Pay Information
40,000

Pay Schedule
Hourly

FLSA Designation
Non-Exempt

Position Summary

The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster.

Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media.

The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.

Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations.

Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary.

Will also be responsible for financial aid awarding/processing of specialized student populations.

Job Duties

Responsibility Area:
Financial Aid Counseling

Duties:
Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.

Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time
40

Essential Function:
Yes

Responsibility Area:
Processing Administrative Tasks

Duties:

Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT, intercampus, study abroad, aviation, and Vocational Rehabilitation.

Percentage Of Time
20

Essential Function:
Yes

Responsibility Area:
Calculation and Certification of Aid

Duties:

Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.

Percentage Of Time
20

Essential Function:
Yes

Responsibility Area:
Screen Professional Judgment Paperwork

Duties:
Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.

Percentage Of Time
10

Essential Function:
Yes

Responsibility Area:
Outreach Activities

Duties:
Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time
10

Essential Function:
Yes

Required and Preferred Qualifications

Required Education
Associate degree

Required Experience

One year of financial aid experience, or one year related experience in higher education, or one year experience in customer service.

Required License/Certification

NA

Required Additional Qualifications:

NA

Preferred Education

NA

Preferred Experience

NA

Preferred License/Certification

NA

Preferred Additional Qualifications:

NA
Compliance Requirements

Credit Check
Yes

Motor Vehicle Licensing Validity Check
No

Pre-employment Physical Request and Assessment
No

Drug Screen
No

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