- Provide quality control and continuity for dispatch operations for regions covered by the
- Review dispatcher performance ex post facto by auditing events, radio transmissions,
- Review and sign off on all dispatcher training documentation.
- Perform yearly performance evaluations of all dispatch personnel. Administer corrective
- Maintain and administer the dispatch schedule ensuring proper shift staffing for 24 hours
- Maintain confidentiality of information read or heard while performing as Supervisor.
- Review and approve time and attendance.
- Deal with the public, government employees, and other law enforcement agencies
- Verbally communicate in a clear and concise manner on both telephone and radio
- Receive and correctly process emergency communications by telephone and radio
- Compose accurate entries in MS Word and MS Excel programs. Must be able to type
- Monitor the primary MegaCenter email address and respond quickly to communications
- Troubleshoot all equipment issues, including radios, computer hardware, software and
- Maintain a constructive working relationship with FPS field personnel by fielding
- Complete all duties for any staff members whenever staff has to leave the dispatch area
- Monitor the National Criminal Information Center (NCIC) for BOLOs, Hit
- Conduct mission continuity "failover" testing with sister MegaCenters. Regularly attend
- Research and provide responses to inquiries, issues, and/or complaints.
- Receive after-hours alarm department phone calls and assist customers with alarm-related
- Receive and forward subcontractor information regarding equipment outages.
- Maintain logs to track equipment impairments and outages so that the radio and IT
- Compile and disseminate nightly and weekly reports detailing all FPS activity for the
- Perform periodic satellite phone testing including coordination of testing with field
- Complete other tasks/projects as assigned by the Contract Program Manager or
- Provide a monthly report on all service work accomplished during the previous month by
- High School diploma or GED
- Minimum of 3 years' experience as a 911 dispatcher or similar function in an emergency
- Excellent phone skills
- Be able to handle filing and other administrative duties
- Knowledge of a 24-hour emergency communication center including familiarity with
- Supervision - Knowledge of leadership techniques, principles and procedures to assign
- Customer Service - Knowledge of principles and processes for providing customer
- Judgment and Decision Making - Uses logic and reasoning to analyze, understand, and
- Interpersonal Relationships - Develops and maintains cooperative and professional
- Computer Skills - Utilizes a personal computer with word processing, spreadsheet and
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Telecommunication Supervisor - Suitland, United States - Ocean Bay LLC
Description
Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Telecommunication SupervisorPOSITION RESPONSIBILITIES:
policies and procedures.
any issues found. Answer questions and provide guidance to dispatchers when needed.
minimal oversight and assistance.
dispatch personnel.
service skills to government stakeholders and customer agencies, specifically offering the
best possible service in all situations.
units.
on all radio resources with radio subcontractors, FPS radio technicians and FPS officers.
recordings for FPS personnel, compile and review all recordings before dissemination.
appropriate regions. Track and maintain NCIC verifications, Criminal History
Information, FPS warrants, purges and audits for all records entered by MegaCenter
personnel.
fielding questions and concerns and providing feedback to FPS personnel.
office.
POSITION REQUIREMENTS:
environment, demands, requirements and related laws, regulations and systems.
approaches or solutions, to a situation. Exercises appropriate judgment in establishing
priorities. Considers the relative costs and benefits of potential actions.
outside agencies. Effectively responds to and resolves complex inquiries and disputes.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals.
We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an EEO/AA employer.We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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