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- Server Operating Systems
- Setup file, print, and remote access services
- Basic administration tasks like user management, file permissions, event log checks, and backup restoration
- Enterprise Email
- Proficiency in O365 administration
- Workstation Management
- Troubleshooting and setup
- Configuring standard email clients like Outlook
- Installation, configuration, and customization of MS Office Suite applications
- Security Infrastructure
- Familiarity with MFA and password policies
- Networking Proficiency
- Understanding TCP/IP subnetting and troubleshooting Internet connectivity
- Knowledge of routers, firewalls, Terminal Services (RDS), DNS services, and Active Directory concepts
- Familiarity with High Availability/Load Balancing solutions, MDM technology, and Azure
- Administrative tasks including user management, file permissions, event log checks, and backup restoration Time Management and Communication Skills:
- Accurate time tracking through daily time entry and monthly billing
- Ability to onboard new clients and maintain Minimum Documentation Standards
- Commitment to ongoing self-training and effective communication with stakeholders
- Ownership of tasks with attention to detail Team Collaboration:
- Ability to handle stressful situations and seek technical expertise when needed
- Provide accurate time estimates and understand the importance of team success
- Willingness to learn new technologies and support team goals
- Enjoyment in helping others and willingness to champion ideas
- Active Directory and Group Policy experience
- O365 experience- experience adding and removing users to the O365 environment
- Experience installing and configuring Windows OS to devices
- Basic understanding of Networking concepts like TCP/IP, routing and firewalls
- Must have great customer service skills.
- Must be a team player and be able to work in a family like oriented environment
IT Support Engineer - Kennett Square, United States - Contemporary Staffing Solutions
Description
Job Description
Job DescriptionRole: IT Support Engineer (Level II)
Location: Hybrid - 3 days on-site - Kennett Square, PA
+ about 10% travel to client sites on an as-needed basis
Type: Direct hire/permanent
*No third parties, must be authorized to work in the US on W2 without sponsorship
Our client is looking for a IT Support Engineer - Level II to join their team This is a permanent/direct hire position and requires someone local to their regional office for a hybrid work model (3 days on-site per week).
Technical Expertise:
Top skills/must-haves:
Soft skills: