Front Desk Manager - Fairfax, United States - VCA Animal Hospitals

VCA Animal Hospitals Fairfax, United States

4 weeks ago

Description

We are seeking a highly experienced Client Service Professional to join our leadership team as Front Desk Manager.

Under direction from the Hospital Managers and in collaboration with the Diretor of Client Service, the Front Desk Manager performs a wide range of administrative activities related to quality patient care and excellent client service, finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations

• Strong organizational skills

• Strong client relations and interpersonal skills

• Intermediate to expert computer skills

• Excellent oral and written communication skills

• Strong supervisory skills

• Self-starter and team player

• Strong client service background

• Ability to lift up to 40 pounds

• 2 years of supervisory experience required

• Experience in the veterinary field helpful but not required

• This position will require a Monday through Friday schedule, with flexible hours between 7am and 7pm.

Job Responsibilities

• Responsible for the day-to-day client service areas of the front desk and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate

• Direct on-the-job training to develop associate skill sets, advise employees of performance requirements with the standards of client service for the organization

• Assist Hospital Managers and Director of Client Service with day-to-day operations

• Resolve informal client complaints, maintain and report on these issues to the Hospital Managers and Director of Client Service

• Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols

• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Hospital Managers and Director of Client Service

• Make decisions on behalf of departments utilizing good judgment and demonstrating the best interest of the hospital and the clients

• Coach associates and direct reports

• Assist in the development and delivery of associate evaluations for the front desk with Hospital Managers and Director of Client Service

• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

• Handle communication of financial information to clients and doctors

• Act as a liaison between front desk and other department supervisors

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more

We look forward to your application

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page

Front Desk Manager

1 week ago

VCA Animal Hospitals Fairfax, United States

We are seeking a highly experienced Client Service Professional to join our leadership team as Front Desk Manager. · Under direction from the Hospital Managers and in collaboration with the Diretor of Client Service, the Front Desk Manager performs a wide range of administrative ...
Help Desk/End User Support Manager

3 days ago

IT Concepts Falls Church, United States

Founded in 2003, IT Concepts' core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC cultur ...
Service Desk Manager- Remote

2 weeks ago

Sierra 7, Inc. Falls Church, United States

The Service Desk Manager will provide technical assistance to computer users. Along with answering questions or resolve computer problems for clients in person, or via telephone or electronically. · Position Responsibilities: · Provides assistance concerning the use of computer h ...
Help Desk/End User Support Manager

1 week ago

IT Concepts Falls Church, United States

Founded in 2003, IT Concepts' core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC cultur ...
IT Infrastructure Architect

1 week ago

Vector Consulting, Inc Fairfax, United States

Our government client is looking for an experienced IT Infrastructure Architect on a 12+ months renewable contract role in Fairfax, VA. · Position: IT Infrastructure Architect · ABOUT THE ROLE: · Team is looking for a solid mid-level team member who brings 5-7 years of hands-on t ...
Infrastructure Solutions Architect

1 week ago

DataStaff, Inc. Fairfax, United States

DataStaff, Inc is in need of an Infrastructure Solutions Architect for a long-term contract opportunity with one of our direct clients located in Fairfax, VA. · *This position is onsite · *24/7/365 On Call may be required · Responsibilities: · Effective provisioning, installation ...
Systems Administrator/Service Desk

2 weeks ago

General Dynamics Information Technology Fairfax, United States

Seeking a Service Desk Systems Administrator to join our team. · The OCDETF Fusion Center program supports a multi-agency federal law enforcement and intelligence program crucial to the safety and security of our nation. Our GDIT team supports OCDETF by providing IT Services for ...
Desktop Technician

3 weeks ago

Infinite Legacy Falls Church, United States

General Job Summary: · Under the general direction of the Manager, Information Technology, and in accordance with good business practices and established procedures, the Desktop Technician will serve as the key resource for end user support for all computers, phones, smartphones ...
Help Desk Support Coordinator

2 weeks ago

Cornerstone Recruiting Fairfax, United States

Help Desk Support Coordinator · Fairfax, VA · We are working with a nationwide engineering, environmental, and management consulting firm. They are based in Fairfax, VA and provide environment inspection services for commercial, institutional, and residential communities and bui ...
Information Technology Specialist

2 weeks ago

Systems Innovation Engineering Falls Church, United States

SUMMARY · SIE is seeking a fast-learning, organized, and self-motivated IT Specialist with excellent time management skills to provide technical support in a Microsoft Windows network environment. The ideal candidate will have excellent communication skills, need minimal directio ...
Assistant Manager Rooms Operations Housekeeping

3 days ago

Marriott International Inc Falls Church, United States

Job DescriptionJOB SUMMARYEntry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry ...
Senior Network Engineer

3 days ago

MBA Consulting Services, Inc. Falls Church, United States

MBA Consulting Services, Inc. (MBA) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, ...
Front Desk Medical Receptionist

4 weeks ago

NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC Fairfax, United States

Job Description · Job DescriptionPOSITION OVERVIEW · A full-time Front Desk receptionist for a busy 18-provider private ophthalmology practice located in Northern Virginia · Must be available to work Monday - Friday during the following hours (determined by office needs): 7:30 AM ...
Senior Network Engineer

1 week ago

MBA Consulting Services Fairfax, United States

Please do not apply · if you have been outside the U.S for more than six months in the past five years. You must qualify for a Public Trust clearance in order to be considered for this position.MUST BE A U.S CITIZEN, GREEN CARD OR EAD CARD HOLDER TO BE CONSIDERED. · Core Requir ...
Front Desk Medical Receptionist

4 weeks ago

NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC Falls Church, United States

Job Description · Job DescriptionPOSITION OVERVIEW · A full-time Front Desk receptionist for a busy 18-provider private ophthalmology practice located in Northern Virginia · Must be available to work Monday - Friday during the following hours (determined by office needs): 7:30 AM ...
On-Site Systems Administrator

3 weeks ago

Leidos Fairfax, United States

Description · Leidos is hiring a Systems Administrator to support the ESA V program. The ESA V program is an IT Services program supporting several federal customers. The program provides a range of IT services, including help desk, asset management, desk side support, Windows w ...
Assistant General Manager

4 days ago

Marriott International Inc Fairfax, United States

Job Description · JOB SUMMARYBonus Eligible · Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager ...
Professional Pet Care Concierge

1 week ago

BarkandBoarding Falls Church, United States

Job Description · Job DescriptionReports to: Front Desk Supervisor, General Manager · Position Status:Part Time or Full Time (including weekends and holidays) · Wage: $15/hour · PURPOSE OF POSITION: · Provide welcoming, attentive customer service to our clients through utilizatio ...
Office Manager

2 weeks ago

TriSearch Fairfax, United States

Job Description · Job DescriptionOffice Manager/Assistant Practice Manager - Fairfax area · Qualifications: · We are seeking a highly motivated and flexible individual to fill our Full-Time Office Manager position which will assist the Practice Manager with overseeing the genera ...
Help Desk Support Technician

3 days ago

Twinn Intelligence Group Falls Church, United States

Twinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia. · Work schedule: M-F, 10am - 6pm. · *** TS/SCI w Poly needed to begin work.*** · Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and n ...