Inbound Customer Service Specialist - Sioux Falls, United States - Young Broadcasting Of Sioux Falls Inc.

Description

Do you have strong customer service skills? Would you like a new career in the insurance industry? Would you like to work Monday-Friday between the hours of 9:45AM to 6:00PM? 37.5 hour work week with NO nights, weekends or holidays If so, CNA could be the place for youThis is a hybrid position working 1 day a week in the office.

Job SummaryThe CNA Insurance Company is seeking tohirea Surety Underwriting Services Specialist (Underwriting Customer Support) for our Surety organization in Sioux Falls, SD.

Individuals will perform in a timely and accurate manner, assisting callers by responding to; processing, accounting, agency and other business related questions.

These individuals will provide strong customer focus by providing fast, courteous and high quality service to our agents.
Essential Duties & Responsibilities1.

Promote and educate our customers on new technologybusiness tools(ex:
Epay, Portal, Internet Bondline) to enable ease of doing business with our company.2. Route calls and/or information to Underwriting, Agency, Field Services, Accounting and other areas as needed.3. Process simple work tasks between calls and during slow periods.4. Calculate rates and utilize business rules information in an accurate manner.5. Provide regular progress reports to manager.6. Adherence to schedule; available to take calls at start of your shift and during scheduled phone time.7. Demonstrate ownership by providing first call resolution.8. Communicate complete product knowledge.9. Proactively educate customers about our basic business processes and services.10. Collaborate with Underwriting and Field Services.11. Respond to website emails.12. Report on competition and market information obtained during phone calls.
May perform additional duties as assigned.
Reporting RelationshipSupervisor or above#J-18808-Ljbffr