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    Concrete Dispatcher - Cincinnati, United States - Hilltop Companies

    Hilltop Companies
    Hilltop Companies Cincinnati, United States

    2 weeks ago

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    Description


    The Concrete Dispatcher is responsible for ensuring customer satisfaction with on-time and safe delivery of products while exercising discretionary decision-making authority with minimal oversight.



    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The essential functions include, but are not limited to the following:


    • Answers incoming calls and communications.
    • Assist customers with concrete order needs and enters details in the CommandData system.
    • Coordinate schedules and deliveries of truck drivers with customers.
    • Determine route-planning to minimize fuel costs and maximize profits.
    • Provide daily direction and order details to the batch room employee.
    • Assess and solve issues with timing, productivity, safety, and customer dissatisfaction.
    • Ensure compliance with DOT regulations and state weight limitations.
    • Maintain knowledge of concrete mixtures and chemicals.
    Requirements


    • High school diploma or equivalent required.
    • Concrete industry experience preferred.
    • Excellent interpersonal, communication and customer service skills.
    • Computer proficiency with Microsoft Outlook and Excel.
    • Basic mathematical skills.
    • Detail-orientated.
    • Strong organizational skills to prepare and assign routes.
    • Strong leadership skills to ensure drivers compliance with direction and assignments.
    • Ability to work at a fast pace and under pressure.
    • Basic understanding of geographical area and mapping programs to facilitate efficient routing.
    • ACI Level 1 certification preferred.
    • Ready Mix Driving expierence prefered.
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