Medical Office Coordinator - Austin, TX
3 days ago
Job description
Full-time
Description
Job Purpose:
The Medical Office Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.
DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
· Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
· Collects and organizes all necessary documentation related to patients' cases
· Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims
· Schedules appointments and follow-up meetings with patients and legal team.
· Maintains accurate and up-to-date records of all patient interactions and case details
· Assists with drafting legal documents and correspondence as needed.
· Process and document scheduling requests from law firms, referring physicians, or self-referrals.
· Upload individual records and corresponding Letters of Protection to each patient's account and located under the respective firm's account profile.
· Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.
· Manage and update various reports for optimal tracking of pending authorizations.
· Properly manage records, upload them into the appropriate account and patient's chart.
Requirements
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC.:
- Bachelor's degree in a related field or equivalent work experience required
- 2 or more years of work experience in a legal support role, preferably personal injury law
- Bilingual required
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Must be able to multi-task in a fast-paced environment and meet deadlines
- Must possess good problem-solving skills
- Knowledge of personal injury cases and treatment processes
WORKING CONDITIONS:
Environmental Conditions: Medical Office environment
Physical Conditions:
· Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
· Must be able to sit and/or stand for prolonged periods of time
· Must be able to bend, stoop and stretch
· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
KNOWLEDGE AND SKILLS:
· Must be highly self-motivated
· Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills
· Effectively manages day by organizing and prioritizing
· Protects patient information and maintains confidentiality
Salary Description
$60,000 starting salary
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