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Contact Center Representative/ Call Center Representative - Moorestown, NJ, United States - Navient
Description
Navient , (Nasdaq:
NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Join our team in Moorestown, NJ as a Full Time Caseworker Pioneer Credit Recovery, Inc. (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt.
Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York.
Pioneer maintains partnerships with federal and state clients as well as guarantee agencies.Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.
19 per hour~ Paid Training starting on May 28th
~ Monday-Friday 8AM-5 PM
~ Awesome benefits including health, dental, vision & life insurance
~ Tuition reimbursement
~ Business casual dress
~ The Case Worker will effectively locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Perform skip tracing and contract observance functions to ensure compliance of all company, client, and Federal Regulations. Continually maintains the Taxpayer's case file with new or changed data.
Communicate with taxpayers in regards to the repayment of their delinquent taxes.
Initiate telephone and letter contact
Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.
Obtain delinquent tax returns.
Make required number of phone calls daily as determined by management.
Negotiate terms of deferred payment of outstanding tax liabilities
Review incoming correspondence and tax returns and take necessary actions.
Perform all account maintenance functions as necessary and in accordance with Taxation policy.
Ensure all accounts are worked within client standards and State regulations.
Maintain file of accounts per case worker
Work within FDCPA, State and Federal regulations, and DMO Compliance Policies.
Document accounts accurately and in accordance with client specifications
File Certificates of Debt and forward cases to appropriate Taxation locations for further collection action; Apply collections received to resolve tax deficiencies.
Profile accounts that are determined un-locatable or exhaustedContinue education, training in industry career development and flexible schedules
Attend training sessions given by manager or supervisor
Integrate information obtained thru training sessions and policy changes immediately into daily routine
High School Diploma or G.Four to eleven months of progressive work experience.
Passing marks on FDCPA and all New Jersey Department of Revenue testing
PC experience in a windows environment
Navient and certain of its affiliated companies are federal, state and/or local government contractors.
Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.
