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business systems support manager - Tampa, United States - Manatee County, FL
Description
Salary: $84, $134,709.12 AnnuallyLocation : Manatee County, FL
Job Type: Full-Time (Salaried)
Job Number:
Department: Public Safety
Division: Administration
Opening Date: 04/26/2024
Closing Date: 5/9/2024 11:59 PM Eastern
General Information
Pay Grade: 8
Manage a technical support team who maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users. Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.
Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause.
Working Conditions
Indoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts.
Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems.
Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources.
Schedules, attends and facilitates project status meetings and management updates.
Manages project budget and workplan.
Provides formal project updates to Executive sponsor as necessary.
Manages vendor relationships.
Oversees testing, training, implementation and follow-up activities.
Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts.
Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes.
Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback.
Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards.
Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes.
Supervises the preparation of reports, and produce reports/analyses as needed to support special projects and departmental operations.
Develops and monitors the operating budget of the System Support section.
Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments.
Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public.
Performs other related work (including weather or extreme emergency duties) as required.
Minimum Qualifications
Bachelor's Degree in Business Administration, Accounting, or a closely related field.
Minimum of five (5) years recent experience (within the last 10 years) in technical or operational support functions.
Minimum of two (2) years supervisory or lead experience.
Valid driver's license with valid Florida driver's license within 30 days of hire.
Equivalent combinations of education and experience may be considered.
More
Knowledge, Skills and Abilities:
Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances.
Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems.
Understands project life cycles, and the use of project terminology.
Ability to motivate others through training, recognition and exhibited enthusiasm.
Ability to make decisions that govern the activities and behaviors of team members.
Ability to be sensitive to change and responsive to changing goals, priorities and needs.
Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues.
Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public.
Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing.
Public Safety Department
Oversees the management of various initiatives within Public Safety, encompassing Water Safety, Emergency Communications, Emergency Medical Services (EMS), Emergency Management, Code Enforcement, and other relevant sections, including Public Safety GIS and other IT-related processes. Manages the integration of technology to optimize business services, applying strategic methodologies throughout the project lifecycles. Demonstrates a strong understanding of technology pertinent to public safety initiatives. Previous involvement in public safety operations is preferred.
The Manatee County Board of County Commissioners offers a comprehensive benefits package to regular full-time and part-time employees. For more information about our employee benefits, which are governed by policy and subject to change, visit:
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VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.
Identify all gaps not related to medical reasons.
If you are claiming Veteran's Preference, please check category of eligibility
Do you possess a valid Driver's license and if out of state, have the ability to obtain a valid Florida Driver's License within 30 days of hire?
Which level of education have you achieved?
How many years of experience do you have in technical or operational support functions? Please Note: Must be within the last 10 years.
How many years of supervisory or lead experience do you have?