Online Fitting Associate - Minneapolis
2 days ago
Job description
Job DetailsDescription
Come work with us, not for us
2nd Swing Is a One-of-a-kind, Forward-thinking, Customer-centric Golf Retail Company. Our Employees Are Highly Valued And Are Encouraged To Work Hard In a Positive And Supportive Culture. At 2nd Swing You Will Find
Vast Exposure to the Golf Industry
A Commitment to Total Well-Being
Opportunities to Discover Your Fit and Make an Impact
A Collaborative and Flexible Environment
Position Summary
2nd Swing is looking for a Full-Time Online Club Fitting Associate to join our expert team. We are looking for a highly-skilled professional who strives to give every golfer a great experience. We encourage our team to have fun, work hard, and to maintain professionalism and enthusiasm throughout the workday. This is an in-office seasonal role.
The Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service.
Online Fitting Associates play an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences.
The ideal candidate will have a very good understanding and passion for the game of golf, call center experience and be successful in creating customer relationships.
We are looking for individuals who are willing and able to handle multiple tasks, possess communication skills, and the desire to learn.
ResponsibilitiesAchieve a high level of golfer engagement and satisfaction through all touch points
Communicate with golfers via phones, emails, surveys and online chat
Greeting customers warmly and ascertaining problems or reasons for contact
Maintain customer accounts by recording and updating account information
Maintain knowledge of products, prices, delivery times, promotions, and similar data
Engage in continuous training around product and equipment
Assist with the placement of orders, returns, exchanges, and refunds
Contribute to team effort by accomplishing related tasks as needed
Preferred Qualifications
2 years of previous sales or customer service experience
Club fitting certifications
Bachelor's Degree or equivalent business experience
Required Qualifications
2 years golf club fitting experience
Ability to multitask, handle varying daily priorities, and meet deadlines consistently
Knowledge of the game of golf, golf equipment, and the desire for continued learning
Physical Requirements
Ability to work 40 hours per week, including weekends
Prolonged periods of sitting, standing and bending
Compensation
$20 - $28 per hour, based on previous experience
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