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Senior Business Support Specialist - Pasadena, United States - First Citizens
Description
Overview
This position supports Treasury Management Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity.
Must be able to work 8a-5p or 9a-6p pacific time
Responsibilities
Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities.
Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services.
Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
Determines target needs and provides resolution. Handles escalated and complex support issues.The base pay for this position is relative to your experience but the range is generally $26.64 to $36.05 per hour.
First Citizens offers a competitive, comprehensive benefits program which you can review here:.
Qualifications
Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service
Preferred Skills:
5 years experience in Treasury Services
5 years bank operations experience with demonstrated ability to handle escalated customer service issues
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