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Peachtree Corners

    Customer Support Coordinator - Peachtree Corners, United States - National Guard Employment Network

    National Guard Employment Network
    National Guard Employment Network Peachtree Corners, United States

    4 weeks ago

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    Description
    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

    Position Title: Customer Support Coordinator: Post Shipment Team Member (Hybrid)
    Location: Peachtree Corners, GA
    Are you looking for a company that empowers talent?
    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation
    From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.
    We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.
    Create a better tomorrow with us
    The Post Shipment Coordinator will manage requests and provide customer service, guidance, and resolution for all Post Shipment needs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize system tools to research and resolve customer inquiries such as shortages, overages, damages, and billing disputes. Develop a relationship with key stakeholders at all levels.
    You will make impact with the following responsibilities:

    Additional Qualifications/Responsibilities

    You'll win us over by having the following qualifications:
    Basic Qualifications:
    • 2-5 years of practical Customer Support experience supporting
    • Strong data analytical and problem-solving skills in identifying patterns and trends.
    • Proficient with Microsoft Suites.
    Preferred Qualifications:
    • Associate degree.
    • Able to work independently with minimal supervision.
    • Prior experience with SAP or CRM systems.
    • Ability to excel in a high volume and fast-paced environment.
    • Demonstrate good analytical and organizational skills.
    Siemens is currently operating within a hybrid work model, with approximately half an employee's time being eligible for working from home or another suitable workplace, as desired.
    Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
    Benefits and Perks:
    • Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
    • The pay range for this position is $38,600 - $66,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
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