B2B Sales Support Representative - Plano, TX, United States - TEKsystems

    TEKsystems
    TEKsystems Plano, TX, United States

    1 month ago

    TEKsystems background
    Description

    Description:

    The B2B Sales Support Representative provides exceptional customer experience to customers globally. They provide support to our B2B Commercial team and internal operation departments related to sales support issues. B2B Sales Support is the frontline support for incoming inquires and customer support. They are responsible for handling account questions, processing sales orders, warranty and repair returns, and assisting the commercial sales team through telephone and electronic support.

    **Please note that there is no sales involved in this role - this is truly a support role**

    Responsibilities:


    • Professionally handle high volume of incoming requests from B2B customers, commercial team, and other operational departments as required to resolve customer issues, questions, concerns including and not limited to: order status, account and credit applications, pricing, account updates, equipment warranty and repairs, and general product support and ensure that issues are resolved promptly and thoroughly.


    • Process sales orders timely and accurately. Oversees the overall lead time and set individual priorities for sales orders, as needed.


    • Process RMA's for Warranty and Non-Warranty Repairs/Defects/Replacements


    • Arranges shipments from multiple warehouses.

    Skills:

    oracle, , Customer support, Technical support, microsoft office

    Top Skills Details:

    oracle,,Customer support

    Required:

    • Salesforce and Oracle experience required
    • B2B - experience communicating and working with other clients/businesses

    Experience Level:

    Intermediate Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.