Sr. Customer Care Representative US Oncology Network - Fort Worth, United States - McKesson Cork

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Effective Date: February 22, 2017

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Sr. Customer Care Representative US Oncology Network page is loaded **Sr. Customer Care Representative US Oncology Network**

**Sr. Customer Care Representative US Oncology Network**

locationsUSA, TN, LaVergneUSA, TX, Fort Worth time typeFull time posted onPosted Today job requisition idJR **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

**Job Description:**

USON Dedicated Representative is both an internal and external customer facing role. The representative will be responsible for a limited book of business (3-5 High Profile Accounts) that are members of the US Oncology Network. They are single-handedly responsible for their day-to-day business, which includes but not limited to order processing, calls, order tracking, quarterly buy-ins, assisting with new account sets up, Customer Center training and assistance to ensure customer satisfaction for that book of business. In addition to the customer, they are also responsible to help with trouble shooting and problem solving, day to day activity, product knowledge and sales reporting. Daily use of BW and the SAP reporting software will be an active part of this position. Any reporting either daily/weekly/monthly for the customer as requested by the customer or USON Support Team will fall solely on the USON Dedicated Representatives list of responsibility.

**Shift Details**: Monday Friday 8:00am 4:00pm

**Key Responsibilities:**

Enters Assigned Customer Orders received via phone, email, or fax.

Tracks and provides status updates on all orders placed by their assigned book of business.

Monitors assigned email to case SalesForce Queues.

Ensures that the assigned queues are worked on a regular basis.

Monitors and responds to emails as needed through SalesForce.

Answer phones and assists customer with concerns as needed.

**Minimum Requirements:**

HS Diploma/GED

Strong knowledge of SAP, Finesse, and MS Office Suite

1-2 years Oncology experience

1+ years Call Center experience

**Critical Requirements:**

Ability to work under a restrictive time schedule and work well under pressure

Ability to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to their supervisor.

strong knowledge of the USON Network, its members, its sales strategy and goals and overall policy and procedure for the Network.

Strong Professionalism

Complex Problem-Solving Skills

Resourceful and creative in identifying ways to service the customer

Functional Networking to improve the customer experience

Ability to work within given Schedule Adherence tolerances

Strong Computer and Keyboarding Skills

Basic Excel Skills

Works Well in a Team Driven Environment

Well Spoken and a Clear Communicator both by phone and email

Possesses McKesson Business Savvy

Heightened Sense of Urgency

**Preferred Requirements:**

1 year of Physicians Services Experience Preferred

College Degree Preferred

**Education:**

HS Diploma/GED

Career Level - IC-Business Support - B4

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

**Join us at McKesson**

location2 Locations time typeFull time posted onPosted Today We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

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