Admissions & Registration Specialist, Veteran & Military Services - Miami, United States - Miami Dade College

Description

Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

11

Salary

$ $23.48

Department

Veteran & Military Services / School Certifying Official

Reports To

Director of Veteran & Military Services

Closing Date

May 1, 2024

FLSA Status

Non-Exempt

First Review Date

February 29, 2024

Job Summary

The position performs clerical duties for an administrative department and provides guidance to clerical staff. The admissions and registration specialist also provides advanced support to the administration in the delivery of admissions, registration, and records functions with the student information system.

Duties & Responsibilities

• Provides guidance and trains full and part-time personnel, as well as student assistants, in the delivery of Admissions & Registration Services
• Assists students and public in the interpretation and explanation of college policy, procedures, state rules, and statutes
• Handles all transactions related to academic records management including quality control, problem solving, research, and audit
• Meets with students, customers, or co-workers referred from subordinate or other areas that are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
• Troubleshoots and assists students with problems or questions about online admission, web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules
• Processes and has oversight responsibilities for the dual enrollment process
• Processes and has oversight responsibilities for the transient student admissions process
• Reviews the authenticity of documentation and equivalency into credit programs. This includes immigration documents, foreign and domestic credentials, and documents to support residency-for-tuition-purposes
• Oversees and certifies student eligibility for Florida Residency classification based on Florida State laws
• Performs other duties as assigned

Minimum Requirements

• Associates of Arts degree in related field from a two-year College or technical school and three to four (3-4) years of experience in related clerical work; or equivalent combination of experience and education
• Required to work overtime during peak registration period, which will include evenings and/or weekends.
• All degrees must be from a regionally accredited institution
• Knowledge of the principles of office management, practices, procedures, equipment, and operational requirements of the department
• Knowledge of college procedures including student admissions and registration
• Knowledge of word processing and computer software including: Excel, Microsoft Word, and Windows
• Knowledge of business English, spelling, accounting, record keeping and organizational responsibilities.
• Excellent computer skills
• Excellent communication and customer service skills
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to plan, assign, and supervise the work of subordinates
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to work with mathematical concepts such as probability and statistical inference, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to work with user communities of diverse backgrounds and skill levels
• Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at Voice) or 711 (Relay Service SW 104 St., Room 1102-1; Miami, FL