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- Utilizes excellent customer service skills to assist students with various areas of the enrollment process including Admissions, Registration, Financial Aid, Advising and payment at any OCC location
- Delivers timely and efficient client service; handles confidential information
- Interprets and adheres to established federal, state, local and institutional policies and other regulations including FERPA while performing daily tasks; seeks additional guidance from designated staff when necessary
- Participates in training programs in all student service areas and attends commencement ceremonies, registration days and other student events as directed
- Uses CRM and ERP systems to maintain accurate databases, aligns and tracks communications; assists with the enhancement of enrollment campaigns
- Educates and empowers students to use self-service technologies within enrollment services including, but not limited to, Student Planning, self-service portals, online applications, etc.
- Follows and utilizes appropriate processes to communicate to students through various technologies
- Initiates and responds to inquiries through approved recruitment campaigns and techniques by using prompt and effective contact methods
- Positively responds to student inquiries and assists staff members in a fast-paced environment; elevates more complex inquiries to appropriate parties
- Related projects and duties as assigned
- Associate's Degree
- Prior work experience, preferably in a customer service environment
- Excellent interpersonal, organizational and communication skills (verbal and written)
- Prior experience with Microsoft Office Suite; familiarity with a database software platform helpful.
- One or more years of related experience in higher education
- One year of experience using Ellucian (Datatel) Colleague or other comparable student service system.
- Bilingual in conversational Spanish