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    Morning Front Desk Agent - Spokane, United States - Best Western

    Best Western
    Best Western Spokane, United States

    4 weeks ago

    Default job background
    Description
    Benefits:
    • 401(k) matching
    • Competitive salary
    • Employee discounts
    • Flexible schedule
    Job Summary:

    Represents the hotel to the guest throughout all stages of the guest's stay by working
    with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
    include registering guests, assigning rooms, accommodating special requests, and ensuring the guests
    have a pleasant stay and smooth checkout.

    Job Duties:
    • Maintains an inventory of vacancies, reservations and room assignments.
    • Possesses a working knowledge of the reservations department. Takes same day reservations
      and future reservations when necessary. Knows cancellation procedures.
    • Knows room locations, types of rooms available, and room rates.
    • Registers arriving guests and assigns rooms.
    • Coordinates room status updates with the housekeeping department by notifying housekeeping
      of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
    • Coordinates guest room maintenance work with the engineering and maintenance division.
    • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
    • Knows daily activities and meetings taking place in the hotel.
    • Reports any unusual occurrences or requests to the manager or assistant manager.
    • Manages and resolves all guest complaints in a professional and courteous manner.
    • Processes guest check-outs and handle monetary transactions.
    • Maintains customers' privacy.
    • Maintains a high level of professional appearance and demeanor.
    • Performs other duties as assigned.
    Qualifications:
    • High school diploma or equivalent.
    • Previous hotel-related experience preferred.
    • Ability to communicate with the public, hotel staff, and management in a professional manner.
    • Knowledge of surrounding areas and local events.
    • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and
      procedures. Able to properly secure guest information.
    • Ability to learn safety, emergency, and accident prevention policies and procedures.
    • Skilled in the use of front office equipment.
    • Knowledge of proper telephone etiquette.
    • Ability to work a flexible schedule, including weekends and holidays.
    Compensation: $ $17.00 per hour

    Expect more out of travel

    Best Western Plus goes beyond the expected, offering everything from well-appointed guest rooms to upgraded amenities. Connecting you to , our award-winning loyalty program, we are committed to delivering the highest degree of hospitality and unmatched value - around the block and around the world.

    Everything you need for work and play, Best Western Plus delivers the comfort and convenience you have come to expect from Best Western Hotels & Resorts. Our spacious guest rooms offer plush bedding and stylish bath amenities. The in-room desk and hotel business center provide the right tools for a productive stay.

    Experience where stylish, modern design meets exceptional service and value at Best Western Plus hotels.
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