- Duties to include, but not limited to; provide Tier I support at the Help Desk, assist with equipment placement, asset management, and inventory documentation.
- Assist with departmental upkeep and organization.
- Help users with basic computer and software problems.
- Assist with equipment setup for college events.
- Serve as first point of contact for staff, students, and instructors seeking technical assistance with software and hardware related issues over the phone, email, or in person.
- Support daily operations in the classrooms and meeting rooms, including connections to remote sites.
- Utilize the Help Desk ticketing system to document issues, provide troubleshooting, and resolutions.
- Work with staff and students to provide exceptional customer service to end users. Other duties as assigned.
- High school diploma or equivalent. Student must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program at Lakeshore. Prefer a first-year student.
- Prior customer service and/or computer support experience preferred but not required.
- Valid State of Wisconsin driver's license required.
- Working knowledge of MS Office Suite
- Working knowledge of utilizing and searching the Internet.
- Must be customer-focused, accurate, and possess excellent communication and organizational skills.
- Attention to detail and ability to carry out instructions furnished in written, oral, and diagram form are a must.
- Required skills include proficiency in spelling, grammar, and proof reading; skilled in typing/keyboarding.
- Ability to work with and maintain confidential information.
- Must be dependable and professional.
- Exemplify college values in all staff and student interactions, as well as services delivered.
- Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational backgrounds.
- Fluent, bilingual individual is beneficial.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work environment may require multi-tasking.
- The noise level in the work environment is usually moderate.
- Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
- Valid State of Wisconsin driver's license required.
- Student success always comes first, and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
- Student must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.
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Technology/Help Desk - Cleveland, United States - Lakeshore Technical College
Description
LAKESHORE'S MISSION:Transform individuals to strengthen our communities through innovative and accessible learning.
SHIFT:
Monday-Friday | Flexible schedule | Some evenings required | Summer hours will vary
LOCATION:
Lakeshore Technical College - Cleveland, Wisconsin
POSITION SUMMARY:
Responsible for providing support within Technology Services.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned)
:
(100%) Help Desk Support
EDUCATION AND EXPERIENCE:
CERTIFICATIONS, LICENSURE, REGISTRATION:
TECHNOLOGY SKILLS:
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL DEMANDS/WORK ENVIRONMENT:
CONDITION(S)
OF EMPLOYMENT:
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed.
Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
