Senior Technical Application Specialist - Minneapolis, MN
1 day ago
Job description
Step into your future as a Senior Technical Application Specialist In this role, you will lead troubleshooting and solutioning for complex technical issues, collaborate with customers and internal teams, and drive process improvements. You will deliver high-quality support, optimize application performance, and mentor team members. We are seeking candidates with strong technical expertise, excellent communication skills, and a passion for continuous learning.
What you will be doing:
- Resolve escalated technical issues with minimal supervision, communicating with customers via phone, email, or chat.
- Test reported concerns within the software application, following user steps.
- Act as a liaison between customers and development, documenting core issues.
- Create Knowledge Base articles and videos for our self-service portal.
- Stay up-to-date with software updates and changes to provide timely solutions.
- Conduct performance and functional tests to resolve issues.
- Develop processes to gather, track, and triage issues, routing them to the appropriate team.
- Recognize trends and patterns in case descriptions, foresee future problems, and recommend process improvements.
- Coach and mentor team members to ensure consistency and high standards for customer service.
What you will likely bring:
- Bachelor of Science degree (or equivalent experience) and 5+ years of relevant experience.
- Demonstrated success in customer support roles.
- Ability to learn new technologies and industries quickly.
- Strong mentorship and communication skills.
- Attention to detail and strong knowledge of system application fundamentals.
- Experience in a high-volume support environment.
What could set you apart:
- Knowledge of Microsoft SQL, ERP applications, or analytical tools.
- Understanding of financial, manufacturing, retail, or distribution business processes.
- Experience with process improvement or training initiatives.
- Multilingual communication skills.
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About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners .
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $71,000 USD Maximum: $114,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Mouy Bun
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