Veterinary Support Specialist - Wauconda

Only for registered members Wauconda, United States

1 month ago

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$18 - $19 (USD)

Job summary

The Veterinary Support Specialist is an organized and thorough customer service minded individual who will build positive relationships with demanding horse owners and trainers.

Responsibilities

Create, update, confirm, document, and manage client and patient accounts while accurately scheduling ambulatory and in-house appointments,
Be in constant contact with doctors/techs and clients regarding appointment arrival times as to keep the HVMS schedule updated when doctors check in on site and complete appointments,
Educate current and prospective clients with basic product and service information including estimated costs of these products and services,
Actively listen to client concerns and provide support, solutions, and empathy.

Qualifications

Customer Service experience required; personal or professional horse experience preferred;

Veterinary environment terminology protocols working team environment handling multiple tasks priorities multi-line telephone skills organization attention detail verbal written communication interpersonal skills staff scheduling basic math properly handle account cash payments.


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