Customer Service Representative - Dayton, United States - Mincing Spice Company

Mincing Spice Company Dayton, United States

4 weeks ago

Description

Job Description

Job Summary: The Customer Service Representative supports the Sales and Marketing function. It addresses and resolves inquiries and issues from the company's customers by providing a high level of support on products, orders, or other service inquiry.

Duties/Responsibilities:

Provide excellent customer service by performing various functions, including, but not limited to:

Receive sales orders by email or phone

Review, enter, and confirm order

Collaborate with other departments, as and when needed

Give customers timely updates on order status

Document and process customer complaint, product return or replacement

Respond in a timely manner to customer inquiries in relation to pricing, availability, packaging, or shipping

Draft correspondences, reports, Bids, and email announcements professionally and efficiently

Prepare and record contracts and balance reports

Accurately update and maintain department records, including customer database

Be proactive and initiate follow ups

Fill in for other Customer Service Reps

Provide support to Sales Reps (sample requests, RFQs, contracts, reports, or sales orders entry)

Perform other duties as assigned

Skills/Abilities:

Strong organization and time management skills

Pay attention to detail

Work independently as well as with others with minimal supervision

Able to receive and execute directions and instructions efficiently

Excellent listening, writing and verbal communication skills

Adapt to shifting priorities to meet deadlines

Apply basic mathematical computations, critical thinking, common sense, practicality, and logic to resolve customer issues

Must be willing to work flexible hours on occasion or as requested

Proficiency with programs and systems, particularly Excel spreadsheets and ERP (Sage)

Education and Experience:

At least 1 year of experience in a customer service position

At least 2 years of college coursework

Experience with an ERP software and system preferred

Company DescriptionMincing Spice Company is a leading importer and processor of spices, seeds, and aromatic herbs, located in the Dayton section of South Brunswick Township, New Jersey.

Company Description

Mincing Spice Company is a leading importer and processor of spices, seeds, and aromatic herbs, located in the Dayton section of South Brunswick Township, New Jersey.

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