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    IT Support Tech-Customer Service - Fort Worth, United States - F2Onsite

    F2Onsite
    F2Onsite Fort Worth, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Description
    The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Please know that this position is to be a part of a team of five technicians who cover 7x24x365 support. Each of the five technicians have a define scheduled and then they all cover for another when there is an outage. For this position the schedule is:

    Monday from 10:00 pm through Tuesday 8:00 am

    Tuesday from 10:00 pm through Wednesday 8:00 am

    Wednesday from 10:00 pm through Thursday 8:00 am

    Thursday from 10:00 pm through Friday 8:00 am

    Qualifications
    Responsibilities

    • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

    • Provide support to client identified VIPs

    • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

    • Perform Install/Move/Add or Change (IMAC) activities.

    • Perform all assigned desk-side support activities

    • Display outstanding technical and professional services skills at all times

    • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

    • Understands and follows all documented service operations policies and procedures.

    • Other duties or certifications may be assigned to meet business needs
    Education and Experience:

    • Typically requires technical school certification or equivalent of 2-3 years of relevant experience
    Certifications and/or Qualifications:

    • Maintain all required OEM Certifications as directed by Management

    • Knowledge of relevant software and hardware systems

    • Understanding of ITIL methodologies

    • A+ certification is desired

    • May require additional customer-specific certifications or training as required

    Skills:

    • Excellence in communication and customer-facing skills

    • Strong oral, written and interpersonal skills

    • Ability to follow instructions and processes with minimal instruction

    • Ability to lift and or move various computer equipment up to 50 lbs.

    • Must own a basic repair kit

    Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at

    WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

    Company Description

    F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at \r
    \r
    WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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