Retail Lead - Jacksonville Beach - Insa

    Insa
    Insa Jacksonville Beach

    1 hour ago

    Description

    The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the companys sales and profitability goals.

    Responsibilities & Duties

    • Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
    • Educate customers on the brand, product options, and regulatory compliance.
    • Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
    • Act as sales leader to meet or exceed the companys sales goals by using Insa sales standards, models sales behaviors for team.
    • Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
    • Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
    • Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
    • Ensure order fulfillment and restocking happens when needed.
    • Assist with training and development for team members.
    • Accommodate a flexible schedule, including nights, weekends, and holidays.
    • Ensure compliance with Company SOPs and state regulations
    • Ensure the work area is kept in clean and safe condition.
    • Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
    • Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
    • Perform other duties as assigned.

    Qualifications & Skills

    • Must be at least 21 years of age.
    • High school diploma or GED required.
    • Previous retail, hospitality, and/or customer service experience preferred.
    • 1 3 years of leadership experience preferred.
    • Basic computer skills required; POS software and cash management experience preferred.
    • Must have reliable transportation.
    • Must be able to pass a background check in accordance with state regulations.

    Competencies

    • Attendance & Punctuality
    • Dependability & Flexibility
    • Positive, Productive, Cooperative, and Encourages Teamwork
    • Interpersonal Communication
    • Results Focused

    Physical Requirements

    • Ability to stand and walk for an 8+ hour shift.
    • Ability to lift and carry up to 50lbs occasionally.
    • Ability to stoop, kneel, and bend at the waist.
    • Visual acuity is needed for viewing computer screens and fine print.
    • Manual dexterity needed for performing transactions.

    Workplace Environment

    • Busy retail environment with moderate noise level
    • Indoor/outdoor environment with exposure to seasonal temperature changes
    • High volume work during peak hours, events, and holidays

    Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

    Pay Range: $ $21.01

    Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.

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