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    Lead Ophthalmic Assistant - Longview, United States - Heaton Eye Associates

    Heaton Eye Associates
    Heaton Eye Associates Longview, United States

    1 week ago

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    Description


    About the Practice:Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary vision care, pediatrics, oculoplastic, glaucoma, cosmetic, and world-class laser surgery. Recently, Heaton Eye was named Best Place in East Texas to have LASIK by Tyler Morning Telegraph readers. Our dedicated physicians strive to enhance the quality of our patient's lives by providing reassurance, improving and maintaining vision, and preventing blindness through treatment and education.

    About the Area:Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tag line is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

    Job Summary and Responsibilities:
    Provide technical support for daily operations of the Longview Clinic and coordinate tech coverage for our Athens and Tyler locations as needed.

    Certifications/Licensures:Preferred COA or medical office management

    Experience:
    Preferred 2 years previous ophthalmic or optometric patient care or medical office

    Education:
    High School diploma or equivalent
    Preferred Associates degree

    Qualification and Skills:
    • Prefer some special testing skills
    • Prefer Ophthalmic/medical terminology or experience in medical setting
    • Prefer insurance knowledge
    • Prefer general office equipment knowledge
    • Prefer Bilingual
    • General knowledge of practice management software
    • Prefer Electronic Medical Records experience
    • Positive attitude
    • Dependable
    • Multi-task oriented
    • Good Communication skills and organized
    • Able to handle patient complaints in customer service fashion.
    Performance Standards/Responsibility:
    • Provide Technical Support for daily operations
    • Monitor patient flow/tech calls for each doctor and direct tech coverage as needed
    • Monitor potential problem areas in the clinic schedule by looking ahead 2 - 3 days at the clinic schedule and patient/doctor needs.
    • Communicate any areas of concern to the appropriate scheduling staff/manager
    • When doctor schedules changes occur review the schedule to determine the impact on the clinic/technicians to avoid potential problem areas if any
    • Input on template set up to coordinate efficient clinic flow
    • Work with Clinic Operation Manager to devise and implement changes to the tech work area/processes, as needed to ensure quality patient care and clinic flow
    • The Lead Tech will work in the lanes daily as a "floater" type position to ensure proper clinic flow. Scribing/Special Testing/Tech Calls and moving patients
    • Contact persons for work in appointments, emergencies, and patient concerns.
    • Input on all technician reviews
    • Counsel technicians as needed regarding daily work processes
    • Input on hiring/firing/training of all tech staff
    • Assist coordinating training for new tech/scribes
    • Assist coordination of C.E. for Techs/Scribes
    Benefits:
    • Affordable Health and Dental
    • Vision Care
    • Life Insurance
    • PTO 401K
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